Quality Control Technician

Who We Are

At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities people are proud to call home. We believe exceptional living experiences can only be created when we care about our residents, partners, communities and each other. Our culture of caring drives every aspect of our business, guiding us to always do the right thing and build meaningful connections as we fulfill the needs of our residents and partners with sincerity, empathy and creativity.

• Discretionary bonuses
• Medical and Dental Insurance 1st of the month following employment
• Health, Flexible Spending and Dependent Care Accounts
• Company paid life insurance
• 401K plan with employer matching
• Robust PTO to include sick, floating holidays, vacation, and personal days
• 2 Volunteer Days per year
• Company paid short-term and long-term disability, parental leave.
• And more!

The Quality Control Technician (QCT) is responsible for the oversight of quality assurance related to service request data review and service request completion follow-up within the service request/work order management database (YARDI), as directed by the Facilities Manager/Director.

• Responsible for 100% review and follow up on all work orders categorized in YARDI software as Life, Health, Safety (LHS). Work closely with Work Order Service Center Coordinators to ensure status and notes for all LHS categorized Work Orders are updated daily.
• Responsible for 100% work quality review on all maintenance tech/contractor work orders related to LHS and Emergency/Urgent work order. Review quality of work to include ensuring relevant photos and inspection notes are uploaded to each work order. Work closely with Coordinators to ensure accurate notes/photos are added immediately after each review.
• Review quality of work and inspection of Contractor/Subcontractor work, as coordinated with Facilities Manager/Director. Document inspections within each work order, including notes and photos.
• Inspect all work to meet specific industry standards goals and benchmarks. Ensure all work meets those standards.
• Ensure workmanship is completed to standard; if not, bring to FM/FD attention and ensure correction.
• Retrieve and enter data into/from YARDI throughout the quality control process and communicate findings to Facility management as necessary.
• Coordinate steps associated with specific service request classifications (e.g., moisture related), scheduling, inspecting, and working with Air Force Military Housing Office (MHO) partners on a regular basis, inspecting COM homes for quality control standards.
• Perform other duties as assigned.

Regularly use hands to manipulate tools, equipment, supplies and office equipment; frequently stand, reach, climb, balance, and stoop; sit and stand to do clerical work; regularly lift and move equipment and supplies up to 75 lbs.

Work is performed in a maintenance/office/residential home environment, frequently interacting directly with other staff members, contractors and residents during the workday.

• High school diploma or GED
• Minimum of 10 years maintenance experience
• Experience in residential construction, facility maintenance, property management, contract oversight or home inspection
• Solid computer skills
• Demonstrated strong customer service skills
• Advanced knowledge in at least one of the following disciplines: electrical, plumbing, HVAC, carpentry
• Ability to diagnose problems
• Ability to perform quality control inspections on work and repairs completed
• Demonstrated ability to train on skill trades
• Strong written and verbal communication skills
• Strong time management skills
• Ability to provide guidance and training to technicians
• Ability to travel up to 10% of the time
• Possession of a valid state-issued driver’s license and safe driving record required

Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty, plc, an international group that finances, develops, builds and maintains infrastructure assets.

Mid-Senior level

Full-time

Quality Assurance