Retail Solutions Specialist

The position as a Retail Solutions Specialist will travel to retail locations based in Hinesville GA, and surrounding area to support the training and maintenance initiative of our product line.

This person will serve as the liaison between the Retail Solutions department and the internal customer base. This role will train store personnel and lottery reps after SCiQ store installation, conduct and review site surveys, maintain the retail equipment, documentation and system staging to ensure a smooth installation process.

The individual in this role will be required to assist the department with a variety of activities across the areas of research, analytics, and operations.

Work in a retail store environment, such as gas stations, c-stores, grocery stores, liquor stores, drug stores, mass merchandise, and dollar stores

Responsible for organizing and training store managers and clerks on lottery equipment

Act as a liaison between Retail Solutions, lottery, retail and internal customers

Assist with SCiQ project rollout preparation (i.e., conduct store pre-sites, pre-site documentation, system staging)

Complete online surveys with photos and details gathered from store visits

Conduct and review pre-implementation documentation to ensure accuracy during installs

Conduct Train-the-Trainer and product information presentations with internal and external customers

Monitor and evaluate training program’s effectiveness and provide recommendations for modifications

Maintain consistent working knowledge of all SG systems functionalities and enhancements while also being responsible for presenting any potential system opportunities with recommended solutions

Serve as high-tier support to field questions and investigate concerns raised by lottery and retail partners

Work with internal teams to ensure the product technology functions as designed

Work with other departments in support of site sales and support goals

Ability to adapt to a fast-paced environment

Ability to be accountable and responsible to use, maintain, and secure all assigned tools, test equipment, terminals, subassemblies, parts and supplies

Ability to communicate problems with management

Ability to identify, troubleshoot, and repair any lottery equipment problems in accordance with the Field Service Protocol

Other functions and responsibilities as assigned.

1-3 years of experience in retail and/or sales

1-3 years of lottery experience

Demonstrated ability to multi-task while ensuring accuracy and considering the end-user

Ability to translate information and present that information to others

A can-do attitude combined with strong curiosity and a passion for learning

Strong organizational skills

Must have a valid driver’s license in good standing.

Ability to travel whether by air, vehicle, or other forms of transportation.

Must be able to sit, stand, sit more than 80% of the time.

Ability to travel to customer locations 80% of the time.

Ability to lift 30 lbs

Ability to compile and analyze statistical information

Ability to quickly learn and understand new technologies

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.

The employee must frequently…