Customer Service Representative

Customer Service Representative Description:

• Answers customer calls to provide information regarding directions, processing mail, cashiering, posting, payment application and termination of service, payment arrangements, collections, meter reading, billing, inspections, audits, meter test, and repair and replacements
• Analyze customer billing and payment history
• Effectively troubleshoots customer inquiries
• Contacts delinquent customers to make arrangements for payment or discontinuance of service
• Maintains account ledgers and assembles information regarding delinquent accounts for possible legal action
• Prepares and maintains records pertaining large and sensitive customers' accounts and billings
• Provides general clerical support to supervisor prepares and composes letters, memoranda, etc.
• Generates work orders for scheduled appointments and verifies check amounts
• Maintains telephone logs of incoming calls maintain correspondence log
• Performs data entry to complete work orders, duplicates documents and bills, retrieves and faxes requested work orders and customer service-related correspondence
• Performs telephone switchboard and dispatcher duties
• Completes final Read Orders
• Completes Inspection Orders
• Completes Turn-On/Turn-Off Orders
• Creates new accounts for new service
• Processes Forms (Refunds, Misapplied Payments, Credit)
• Makes appointments to reread meter
• Commitment to health, safety and protection of the environment:
  The incumbent supports United Water’s commitment to safety by complying with the programs regarding health, safety and protection of the environment
• The incumbent demonstrates safe work practices, takes part in safety meetings, and advises the supervisor of any non-conforming conditions
• Complies with all organization safety procedures
• Participates on cross-functional teams
• Performs other projects / tasks/ duties as assigned