Ticket Booth Agent - Boston Harbor Cruises

Ticket Booth Agent - Boston Harbor City Cruises

28 Shipyard Dr, Hingham, MA 02043, USA

Posted Monday 27 April 2026 at 07:00

The successful ticket office agent will personally contribute to the unforgettable guest experience, be favorably viewed by supervisors and peers, and be swift and efficient in the execution of their assigned duties.

• Receive passengers and inform them about boarding procedures; print, sort and distribute boarding passes to passengers.
• Address guests by name and recognize their special occasions.
• Explain products or services and prices, and answer questions from customers.
• Collect outstanding balances for reservations and collect payment vouchers from third party distributors.
• Make and confirm cruise reservations using telephones, faxes, mail, and computers; maintain computerized inventory of available passenger space and provide information on space reserved or available.
• Resolve customer complaints regarding booking, ticketing, and special boarding needs.
• Contact guests about changes to their cruise date, time, or departure location.
• Additional job duties as assigned.

• High school diploma or equivalency is required.
• Must have a minimum of 1 year customer service experience.
• Cash handling experience preferred.
• Must meet minimum state age requirements.
• Strong customer service, organization, and interpersonal skills.
• Maintain a high level of organization, detail oriented and meet deadlines.
• Handle multiple tasks/projects at one time.
• Establish and maintain effective working relationships as required by job responsibility.
• Listen effectively, assess the situation, determine relevant issues, & suggest solutions.
• Have a working knowledge of computer skills, including but not limited to proficiency with Microsoft Office Suites.
• Must be able to effectively understand and convey written and verbal information to coworkers and guests.
• Maintain uniform and personal grooming in compliance with appearance standards.
• Will be required to be available for work nights, weekends and on all major holidays.

EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition or genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law.

Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.