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Customer Service Rep Bilingual Customer Success Mgr./ CSM HelpDesk/Support

Cruise Ticketing & Guest Services Agent

Job in Hingham, Plymouth County, Massachusetts, 02043, USA
Listing for: Hornblower Group
Full Time position
Listed on 2026-04-30
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Bilingual, Customer Success Mgr./ CSM, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 60000 USD Yearly USD 60000.00 YEAR
Job Description & How to Apply Below
Hornblower Group is seeking a Ticket Booth Agent for Boston Harbor City Cruises in Hingham, MA. The ideal candidate will engage guests, manage ticketing, and ensure smooth boarding procedures. Responsibilities include providing information on services, handling payments, and resolving customer issues. A high school diploma and customer service experience are required. Strong organizational and interpersonal skills are essential for success.

This role requires availability on nights, weekends, and holidays.
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