Customer Service Representative

Customer Service Representative

Department: CSR

Employment Type: Full Time

Location: Hingham, MA

A growing residential plumbing, heating, and cooling company in the Hingham and South Shore area is hiring a Customer Service Representative for its call center. You will be the first voice customers hear, book service calls, and keep the schedule full. No call‑center experience required; we will train the right person. Hourly base plus performance bonus, with a realistic on‑target earnings range of $25 to $40 per hour.

• Answer inbound calls and book service appointments at an 85%+ booking rate
• Handle roughly 20 to 40 inbound calls per day
• Make 20 to 50+ outbound calls per day to fill the schedule and follow up
• Keep the dispatch board full and balanced
• Capture accurate customer and job details in Service Titan
• Deliver a warm, professional first impression on every call
• Hit individual and team goals tied to bookings and board‑filled percentage

• Friendly, clear phone presence and a customer‑first attitude
• No prior phone or call‑center experience required; we will train the right person
• Comfortable with computers;
  Service Titan experience a plus
• Organized, dependable, and able to multitask in a busy call center
• Must pass a pre‑employment background check
• Based on‑site in Hingham, MA