Customer Service Representative
Job in
Hingham, Plymouth County, Massachusetts, 02043, USA
Listed on 2026-06-17
Listing for:
Shafer-Heating-
Full Time
position Listed on 2026-06-17
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Bilingual, HelpDesk/Support
Job Description & How to Apply Below
Customer Service Representative
Department: CSR
Employment Type: Full Time
Location: Hingham, MA
A growing residential plumbing, heating, and cooling company in the Hingham and South Shore area is hiring a Customer Service Representative for its call center. You will be the first voice customers hear, book service calls, and keep the schedule full. No call‑center experience required; we will train the right person. Hourly base plus performance bonus, with a realistic on‑target earnings range of $25 to $40 per hour.
Key Responsibilities- Answer inbound calls and book service appointments at an 85%+ booking rate
- Handle roughly 20 to 40 inbound calls per day
- Make 20 to 50+ outbound calls per day to fill the schedule and follow up
- Keep the dispatch board full and balanced
- Capture accurate customer and job details in Service Titan
- Deliver a warm, professional first impression on every call
- Hit individual and team goals tied to bookings and board‑filled percentage
- Friendly, clear phone presence and a customer‑first attitude
- No prior phone or call‑center experience required; we will train the right person
- Comfortable with computers;
Service Titan experience a plus - Organized, dependable, and able to multitask in a busy call center
- Must pass a pre‑employment background check
- Based on‑site in Hingham, MA
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