Events Manager

Assistant Banquet and Events Manager – The Atlas Hotel, Boston

Position Type:
Full-time

Salary: $60,000 per year

• Prepare Banquet Event Orders (BEOs) as per client needs.
• Prepare and submit required reports in a timely manner.
• Follow up on all turnovers within 24 hours via telephone and written correspondence.
• Respond to requests by Meeting Planners immediately.
• Create, manage, and update rooming lists and VIP lists as required for group business.
• Maintain trace file as needed.
• Use the Partnership Agreement to meet client needs.
• Have comprehensive knowledge of all operational departments within the hotel; front office, guest experience, reservations, housekeeping, accounting, restaurants, and engineering.
• Interact with outside planners and vendors for event setup.
• Maintain pricing integrity and propose upscale menus for clients.
• Supervise proper tabulation of all banquet checks and ensure that all checks are presented to guests for signature.
• Manage existing accounts and follow up with client re-solicitation to capture future business.
• Work closely with Sales Managers and keep them informed of issues as they arise.
• Manage the function book and adjust space in order to ensure maximum potential revenue.
• Be visible on the floor and assist as needed during functions.
• Actively be involved in and/or conduct departmental and hotel training to maintain standards of service.
• Plan and execute holiday and special events in conjunction with the Director of Sales and Marketing.
• Prepare and conduct banquet department personnel interviews and follow hiring procedures according to Highgate Hotel International SOPs.
• Ensure that hourly banquet associates are trained and understand the prime directives of the department.
• Monitor Banquet Event Orders to ascertain equipment needs and to comprehend business flow.
• Assign associates to functions and room set‑ups to maximize efficiency.
• Respond to guest complaints in a timely manner.
• Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
• Assist in preparation of required reports, including (but not limited to) payroll, revenue, employee schedules, and quarterly action plans.
• Ensure compliance with all local liquor laws, and health and sanitation regulations.
• Ensure compliance with SOPs.
• Ensure compliance with requisition procedures.
• Supervise all hourly banquet associates.
• Conduct staff performance reviews in accordance with Highgate Hotel standards.
• Know meeting room setups, maximum capacity, and capabilities for each type.
• Use feedback from Meeting Planner evaluations to improve service and quality.
• Understand and be able to prepare payroll information and reports.
• Ensure consistency with departmental opening and closing procedures.
• Conduct pre‑shift meetings when appropriate and communicate all relevant pass‑on information.
• Maintain a professional working relationship and promote open lines of communication with managers, employees, and other departments.
• Carry a phone with a Relay option at all times. Operate mobile phones and Relay devices efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.
• Ensure overall guest satisfaction.
• Perform additional tasks assigned by management to enhance the guest experience.

• At least 2 years of progressive experience in a hotel or a related field; or a 4-year college degree; or a 2-year college degree and 1 or more years of related experience.
• Must be proficient in Windows, company approved spreadsheets, and word processing.
• Flexible and long hours sometimes required.
• Medium work – Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service‑oriented manner.
• Must be able to listen to, understand, and clarify concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an…