Customer Experience Leader – Service & Coaching
Job in
Hingham, Plymouth County, Massachusetts, 02043, USA
Listed on 2026-08-30
Listing for:
Hire Right Recruiting
Full Time
position Listed on 2026-08-30
Job specializations:
-
Management
Client Relationship Management -
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management
Job Description & How to Apply Below
Minuteman Plumbing, Heating & Cooling is hiring a Service Manager to lead and develop our customer-facing team in Boston's South Shore area. You will coach staff on KPIs tied to sales, customer experience, and retention, setting clear expectations and driving accountability across calls and jobs.
The role emphasizes coaching, performance improvement, and escalation support to ensure exceptional customer care and high-quality service delivery.
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