Store Operations Specialist - Customer Experience

About the Company

Talbots is a leading omni‑channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style, fine quality craftsmanship and gracious service. We hire individuals who bring new ideas, understand smart risk taking and can enhance an already thriving culture.

The Store Operations Specialist, Customer Experience, helps create customer engagement and associate incentive programs that support Talbots stores while also owning the Concierge application and ensuring a smooth, effective experience for store associates.

• Partner with Field Leadership to design, implement, and administer store‑level customer engagement campaigns and associate incentive programs aligned with business goals.
• Collaborate with Field Leadership and store teams to refine program strategy, gather feedback, and measure effectiveness.
• Partner with Store Communications to develop selling tools, tactics, and communications that drive adoption of the Concierge program.
• Serve as the business owner of the Concierge application, maintaining expertise in store use cases and guiding future development.
• Gather input from stores and cross‑functional partners to prioritize enhancements and support release planning.
• Implement and administer incentive programs for Retail and Outlet stores, including oversight of exceptions, budget management, and program execution.
• Execute accurate and timely associate incentive payouts to support engagement and maintain program credibility.
• Maintain the TEAM Rewards page to ensure content is current, accurate, and aligned with organizational priorities.
• Coordinate with vendor partners to ensure timely campaign delivery to stores and resolve associate issues as needed.

• Bachelor’s degree or equivalent experience preferred.
• 5+ years of retail experience in customer engagement and store systems.
• Strong understanding of store operations and the retail environment.
• Ability to implement programs effectively in a retail environment.
• Comfortable learning new technologies and systems quickly.
• Strong interest in and understanding of customer engagement tools.
• Experience analyzing business trends and engagement performance.
• Strong communication, collaboration, and prioritization skills.

• Merchandise discount at select Knit Well Group brands.
• Support for individual development and career mobility.
• Culture of giving back: local volunteer opportunities and philanthropic activities.
• Medical, dental, vision insurance & 401(K).
• Employee Assistance Program (EAP).
• Paid time off and holidays.

Target salary range: $65,000 – $70,000.

On‑site at Talbots office in Hingham, MA. Position requires at least 4 days per week on site.

Regular full‑time.

The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based on qualifications and are made without regard to protected categories. The Company is committed to providing reasonable accommodations for job applicants with disabilities.