Store Manager, Retail Sales

We are NIC+ZOE, a fiercely female clothing brand led by designer, Dorian Lightbown and her daughter, Zoe. We are driven by one simple mission: to help women ignite their inner confidence.

Founded in Boston in 2004, the brand is widely recognized for its knitwear, distinctive patterns, and sophisticated fits. Our customizable, versatile pieces are purposefully designed to help women feel just as good on the inside as they look on the outside.

• Provide an exceptional in-store experience.
• Meet and exceed daily, monthly, and annual store sales and profit goals while maintaining expenses.
• Lead and manage a team of Brand Stylists.
• Recruit and hire Sales Consultants who represent the NIC+ZOE brand.
• Train and coach Sales Consultants to ensure strong selling skills and client relationship development.
• Motivate staff to meet store goals and comply with company policies and procedures.
• Analyze and react to business trends regarding assortment, including sell-through, stock levels, customer feedback, and opportunities to increase sales to corporate office.
• Ensure merchandising concepts are set up and standards maintained.
• Perform and supervise store opening/closing procedures including counting register funds, completing bank deposits, opening, and closing registers, and securing facility.
• Conduct daily store meetings to ensure accurate and consistent brand communication with employees.
• Maintain payroll budget and weekly hours to ensure appropriate sales floor coverage by reviewing store schedule and adjusting as necessary to meet the needs of the business.
• Perform inventory responsibilities including the timely and accurate processing of all markdowns, transfers, damages, shipping and receiving in order to maintain operational integrity.
• Develop and maintain a strong client book, driving repeat business through personalized outreach, styling, and relationship management.
• Own overall store performance, acting as the leader of the business within the local market.

• Professional Sales Development through client relationship building and strong selling skills.
• Excellent interpersonal skills.
• Comfortable operating in a small team environment where the Store Manager is actively engaged in both leadership and day-to-day sales, merchandising, and operational tasks.
• Willingness to flex between clienteling, selling, and operational execution based on business needs.
• Strong leadership skills including the ability to communicate internally at all levels within the organization and externally with clientele.
• Ability to read and analyze selling reports, identify sales trends, and react to the needs of the business.
• Comfort in making decisions and mediating conflict in a team environment.
• Proficient in PC-based software including Outlook, Excel, and Word, as well as POS systems and mobile devices for clienteling.
• Maintains a professional appearance consistent with brand standards, applied in an inclusive and legally compliant manner.
• Acts as a brand ambassador by modeling styling, product knowledge, and elevated client service behaviors consistent with a premium retail environment.

• Must be available to travel, including occasional overnight trips, to attend corporate meetings, support marketing initiatives, participate in events, or provide selling support at other store locations as needed.
• Must be able to work a flexible schedule to meet the needs of the business, including holidays, mornings, evenings, and weekends.

• Minimum 3-5 years of management experience in a retail environment

• Ability to stand and move throughout the sales floor and stockroom for extended periods (up to 8+ hours per shift).
• Frequent walking, bending, kneeling, reaching (including overhead), and climbing ladders to access merchandise and maintain visual standards.
• Ability to lift, carry, and move merchandise and fixtures up to 30-50 pounds as needed.
• Continuous use of hands for tasks such as steaming garments, folding, tagging, processing shipment, and styling clients.
• Ability to work in a fast-paced, customer-facing environment requiring sustained energy, attentiveness, and engagement.
• Ability to visually assess merchandise presentation, color, and store standards, with or without reasonable accommodation.
• Comfortable working in both sales floor and stockroom environments, including fluctuating temperatures and limited space in back-of-house areas.
• Ability to safely open and close the store, which may include periods of independent work, while adhering to company safety and security protocols.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this role.

NIC+ZOE is an equal opportunity employer and is committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression,…