Medical Surgery Scheduler

Company Overview

Modern Pain Consultants is a renowned Interventional Pain Practice committed to providing exceptional patient care and innovative pain management solutions. We are a well-established, higher volume Interventional Pain Practice seeking a seasoned, talented full-time surgery scheduler with a can‑do attitude and strong professionalism. You must be computer savvy for this position. We are EMR‑based, using EMA;
Experience with EMA is very beneficial, but not required. Looking for candidates who want a long‑term, stable position with opportunity for advancement. As a Surgery Scheduler, you will be responsible for providing concierge level surgery scheduling support to our patients. This includes one‑on‑one consultation, an explanation of how the procedures may be covered and follow up as necessary.

• Coordinates and schedules surgeries, follow‑up appointments as designated by physicians.
• Interacts with patients, physicians, and other staff both within the clinic and at outside facilities providing accurate, timely, and responsive information.
• Processes and routes all surgery scheduling paperwork to meet physician and clinic requirements.
• Ensures efficient telephone communication.
• Follows all written protocols and procedures of the clinic.
• Demonstrates courtesy and helpfulness toward patients and their families.
• Must be able to recognize and respond appropriately to urgent/emergent situations per clinic protocols.
• Establish and maintain effective working relationships with physicians, staff, and management.
• Identifies scheduling barriers and implements solutions to improve scheduling results based on predetermined goals.

• High school diploma or GED required.
• 1+ years surgery scheduling or related experience.
• Must be able to communicate effectively with physicians and patients.
• Must be capable of establishing good working relationships internally and externally.
• Strong knowledge of clinical / medical practice operations, procedures, terminology, and administrative procedures.
• Must be flexible and can effectively multitask.
• Proficient in computers and relevant software applications and practice management technology.
• Ability to collaborate across departments and build effective relationships with internal and external customers to achieve goals.
• Experience in Pain Specialty is Preferred.