Pursuit Guest Experience Supervisor

Position: Pursuit Guest Experience Supervisor Role
Location: Municipality of Jasper

Shape exceptional guest experiences at Pursuit's Jasper Skytram as a Guest Experience Supervisor. This vital role focuses on operational excellence and guest satisfaction.

In your full-time position, you will supervise a dedicated team to ensure seamless guest services. Responsibilities include training staff, resolving guest complaints, and overseeing cash handling and operational reports. You’ll be the key liaison among various departments to foster a cohesive experience for every visitor.

Key Responsibilities:

• Manage daily operations and staff assignments

• Handle escalated guest inquiries and feedback

• Oversee point-of-sale and flight scheduling systems

• Train Guest Services Agents on best practices

• Prepare financial reports and monitor cash procedures

Requirements:

• 2-4 years in a supervisory hospitality role

• Strong computer proficiency (Word, Excel, POS)

• Passionate about providing memorable experiences

• Adept at multitasking in fast-paced environments

• Comfortable in high-altitude and diverse weather

Drive team performance and ensure unforgettable guest experiences at Pursuit in Jasper, Alberta.