Pursuit Collection Guest Supervisor Position

Location: Municipality of Jasper

Enhance guest interactions as a Guest Experience Supervisor with Pursuit Collection in Jasper, Alberta, a stunning tourist destination. Supervise operations while fostering a welcoming atmosphere.

This full-time position requires availability during evenings, weekends, and holidays. You will ensure high-quality guest experiences across seven properties and provide essential support to front office teams.

Your role will also involve hands-on training and monitoring of guest satisfaction.

Key Responsibilities:

• Oversee guest service operations during peak hours

• Welcome guests and handle their inquiries warmly

• Train new staff in front office procedures

• Manage guest complaints effectively to improve satisfaction

• Assist in night audit procedures as needed

Requirements:

• 2+ years of hotel or hospitality experience

• Strong leadership and team orientation necessary

• Ability to work independently with minimal supervision

• High school diploma or equivalent required

• Familiarity with hotel management software preferred

Become part of an inclusive team dedicated to exceptional guest experiences in the beautiful Jasper region.