Hotel Assistant Manager Jasper Glacier View Lodge

Hotel Assistant Manager Jasper Glacier View Lodge

Pursuit Collection Jasper, ABFull-time Job details

Job type

Full-time

Location

Jasper, ABFull job description

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience.

What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

This job is posted as part of our seasonal hiring for Spring/Summer, 2026, it will be a full time seasonal role.

ROLE & RESPONSIBILITIES Reporting to the Hotels Manager, the Assistant Manager will provide leadership to entire team at Glacier View Lodge Oversee scheduling and training of the front office, Host, and Housekeeping team, working closely with the Front Desk Supervisors Act as a Hotel Manager during absences and scheduled days off Assist the Accounting Department with group billings and make required adjustments to guest reservations

Learn the procedures of Front Desk Agent and Night Auditor and be available to work a variety of shifts

Learn the roles and responsibilities of both, the Housekeeping team as well as the Hosts Supervise the activities of hotel operations and report significant issues to the hotel management team for review and investigation

Effectively handle all guest complaints, taking corrective action to prevent recurrence and convert the guest into a repeat customer

Provide all frontline staff with tools and training to handle guest concerns and complaints in a consistent manner

Assist the front office teams with overbooking situations, and coordinate room or property moves

Ensure all staff are thoroughly familiar with the Hotel’s emergency procedures, and in a state of preparedness for any emergency

Coordination of information with the Housekeeping, Maintenance and Food & Beverage Teams Anticipate the needs of arriving, and in-house guests

Monitor check-ins for group arrivals or suspected double bookings

Ensure all computer equipment is in working order and request necessary fixes with the IT Team Be the primary lead to review and respond to online reviews for the hotels

Ensures the Hotels look presentable to welcome arriving guests

Enforces Hotel policies and disciplinary procedures

Assists and orients new arriving employees

Coordinates feedback on all reservation activities with the Hotel Managers Actively balance room inventory on a nightly basis, adjusting for any late day changes REQUIRED SKILLS & QUALIFICATIONS Excellent communication skills, both verbal and written

Most tasks are performed in a team environment with the employee acting as a team leader

Able to work with minimal direct supervision

Proven computer skills

Three to five years of Front Office experience, with 2 years in a supervisory capacity

Experience in office procedures, ordering materials, and scheduling

High school or equivalent education required, Bachelor’s Degree or related technical school degree preferred

All employees must maintain a neat, clean and well-groomed appearance per Pursuit standards

About Us:

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences;
Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and…