Guest Experience Team Lead Jasper Columbia Icefield

Guest Experience Team Lead Jasper Columbia Icefield

Pursuit Collection Jasper, ABFull-time Job details

Job type

Full-time

Location

Jasper, ABFull job description

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience.

What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

This job is posted as part of our seasonal hiring for Spring/Summer, 2026, it will be a full time seasonal role.

ROLE & RESPONSIBILITIES Support, train, coach, encourage and ensure that each member of the Guest Experience Team provides an interactive and professional guest experience, aiming above and beyond our guests’ expectations

Focus on operational excellence, employee training and development, service standards and consistencies. This role will also be expected to be a role model to all Agents Ability to cover frontline and directly serve our guests

Ensure a memorable and positive experience for our guests and staff through implementing and delivering the standard operating policies and procedures as they relate to our service, operational, safety and employee engagement standards and practices

Ensure delivery on key performance areas, and relaying feedback and solutions to the Leadership team Coordinating and participating in the daily running of the Guest Experience operation in addition to training, scheduling, recognition and performance management duties – all with the best office view you could ask for!

Assist Guest Experience Manager and Supervisors with tasks in a timely and detailed manner including front line support as well as administrative tasks

Uphold the high standard of environmental stewardship expected for all employees

Other duties as assigned REQUIRED SKILLS & QUALIFICATIONS Organization and time management skills are a must, but a passion for making a difference for each guest and employee is the most important aspect of this position!

Seeking someone mature, energetic, dependable and self-driven to help lead the Guest Experience Team. Should have the ability to thrive and lead independently in a fast-paced, chaotic, high-pressure environment

Must get excited at the idea of living and working in a remote (yet very social) environment

Guest service-oriented mindset and a passion for coaching and developing employee skills

Ability to think on the fly and outside the box to solve problems with a positive attitude

Previous cash reconciliation and cash handling experience

Previous experience using RTP POS system, an asset

Second language, an asset

Ability to follow direction from Icefield leadership and adapt to changes easily

Comfortable working on your feet for extended periods of time in both an indoor and outdoor  prepared for all weather conditions (Snow, Rain, Wind, Hail)
Must meet the Organization grooming and appearance standards

To honour our commitment to be “Always Honest” all employees must consent to a criminal record check

Standard First-Aid or higher an asset

About Us:

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences;
Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and…