Tram Operations Manager, Jasper Skytram

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience.

What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

Based at the Jasper Sky Tram in Jasper National Park, this role offers landscape surrounded by stunning mountain views and endless mountain adventure. You will be driving operational excellence through hands-on management and proactive communication. You’ll lead a team of up to 20, overseeing lift operations personnel with a sharp eye on safety and a strong commitment to guest experience. Your ability to anticipate challenges will help the team stay one step ahead.

• Oversee daily lift operations with a focus on safety, efficiency, and adherence to company policies and safety codes.
• Maintain accurate operational records in line with safety and insurance requirements.
• Generate comprehensive reports on weather trends, visitation numbers, and lift downtime.
• Analyze these data sets to identify patterns, inform operational decision‑making, and highlight key areas for improvement to enhance overall performance and guest experience.
• Lead, train, and support the Lift Operations team, including hiring, scheduling, payroll, and performance feedback.
• Assist with facilities upkeep, including minor repairs, troubleshooting, and identifying areas needing attention to maintain a safe and functional work environment.
• Foster a clean, safe, and compliant work environment, including chairing the Health & Safety Committee.
• Collaborate across departments and with contractors, maintaining strong communication and coordination.
• Support emergency response efforts and assist with lift and building maintenance as needed.
• Assist with the development and maintain annual budgets to ensure financial accuracy to alignment with organizational goals.
• Assist with Company Business Planning and future development projects.
• Coordinate transportation logistics for staff, collaborate with local transportation providers to ensure adherence to critical schedules and operational efficiency.
• Consistently represent the company professionally and take on additional duties as assigned.

• Tourism & Hospitality Diploma an asset.
• 1+ years of previous tourism hospitality experience, in a Supervisory capacity.
• Proven ability to lead.
• Physically capable of lifting up to 50 lbs.
• Proficient in Microsoft office 365.
• Ability to work a flexible schedule including nights, holidays and weekends.
• Arial lift industry or related experience is an asset.
• Strong Hospitality skills with a professional, approachable demeanor.
• Positive, calm, and reliable under pressure in dynamic outdoor environments.
• Team-oriented leader and collaborator, able to both give and receive direction.
• Proactive and observant, with the initiative to identify and complete tasks independently.
  
  Self-aware and committed to continuous learning and development.
• Confident problem-solver with the ability to coach service excellence in others.
• Comfortable working at heights up to 70 meters.

We’re more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences;
Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels…