Hotel Manager, Glacier View Lodge

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world‑class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience.

What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

Based at the remote Columbia Icefield in Jasper National Park, this on‑site living role places you 100 km from Jasper and surrounded by stunning glacier views and endless mountain adventure. You’ll be part of a destination that includes the Glacier View Lodge, dining outlets, retail, and the world‑famous Glacier Adventure and Skywalk. Staff live on‑site with accommodations and three hot meals per day.

• Reporting to the Columbia Icefield General Manager, the hotel Manager will provide leadership to entire team at Glacier View Lodge.
• Collaborate with peers in the development of the hotel’s strategic plan, business plan and play a key role in the implementation and adjustment of plans.
• Manager front office operations and oversee operations of hotel, including housekeeping and guest services teams.
• Ensure all Front Desk team members are properly trained.
• Manage the development of capital projects and renovations from an operational viewpoint, and the implementation of plan.
• Ensure financial outlooks for hotels are at or above plan, working with division/department heads on proactively responding to business trends and challenges to meet or exceed hotel targets.
• Works with all operations to ensure exceptional guest experience, evaluating where and when processes, procedures or policy improvements may be effective.
• Acts as a representative for the Hotel with our key business partners, developing new partnerships and maintaining relationships for best business outcomes and community relations.
• Act as a guide and a role model for all members of our team to ensure the processes, procedures and standards are consistently delivered.
• Identifies broadly impacting challenges, resolving and managing cross departmental service issues.
• Conduct weekly room inspections for cleanliness and maintenance.
• Manage relationships with internal & external guests to understand short- and long-term needs, develop strategies, manage expectations and assess the level of satisfaction with services provided.
• Increase leaderships effectiveness and consistency by assisting in recruiting, selecting, orienting, training, coaching, and performance managing.
• Develop and participate in succession planning processes to ensure all members of the team receive the necessary coaching and development to grow the talent of tomorrow from within the organization and support the developmental needs of the employee and organization.
• Proactively manage budget and resources to meet business plan key performance indicators for guest experience, margin and financial improvements.
• Developing, implementing and maintaining superior standard operating procedures (e.g. safety, customer service, emergency procedures).
• Lead communication during an incident and ensure emergency and first‑aid response and documentation to accidents & incidents, both on and off property.
• Ensuring adherence of operations to Pursuit policies and procedures; and upholds the “Always Honest” values.

• 3-5 years’ experience participating strategically and operationally at a management level.
• Post-Secondary diploma/degree in…