IT Help Desk

IT Help Desk

Job Code:

Division:
Financial & Accounting Services

FT/PT Status:
Regular Full Time

Position Based In:
Hiram

Apply Before: 06/06/2026

The System Support Specialist role is to improve the productivity of Grey Stoneemployees by providing a single point of contact for problem resolution and information. This is accomplished through diagnosis, identification and resolution of problems with hardware, third‑party and proprietary software,LANs, and servers in a timely and professional manner via telephone and email communication, and hands‑on support.

• Provides guidance, assistance, coordination and follow‑up on client questions, problems or malfunctions of all systems applications, hardware and software installed and maintained by the company.
• Serves as the first point of contact for users seeking technical assistance.
• Services as the first point of contact on all cybersecurity related alerts.
• Participant in telephone support; providing support to users via remote assistance tools.
• Document problems and solutions in help desk tracking system.
• Inform management of potential problems and identifies problem trends.
• Install, modify, and make minor repairs to computer hardware and software systems.
• Install hardware and peripheral components, such as monitors, keyboards, printers, disk drives, etc.
• Responsible for the installation, configuration, maintenance and upgrade of computer hardware and software.
• Provide support for audio‑visual systems including repair and/or replacement of projectors, etc.
• Video conference administration and support.
• Maintain and support enterprise applications to include On‑Premises & SaaS based applications.
• Assist in implementing and troubleshooting desktops in an enterprise environment.
• Other duties and special projects as assigned.

• Associate’s or Technical degree required; bachelor’s degree preferred.
• Microsoft Certification credentials or similar a plus.
• Strong analytical skills, good judgment, proven problem‑solving abilities.
• Prior helpdesk experience preferred.
• Must have a good understanding of, and experience using Microsoft O365.
• Network +, Security +, and/or Microsoft
  365 fundamentals certifications are a plus [WD1].
• Knowledge and experience with current and two (2) most recent versions of Microsoft Server/Desktop Operating Systems.
• Solid organizational skills.
• Good written and oral communication.
• Customer Service & Interpersonal Skills are essential.
• Focused on the success of the Team.
• Must satisfactorily pass the EMC’s pre‑employment physical, required drug screens, and criminal background check.
• Requires sitting at desk using a computer most of the day.
• Occasionally required to move machines, printed paper, and printed material.
• Required to provide on‑call support.
• Must be able to report to work in disaster situations.