Manager, Broadband Operations

Job Information

Job Code:

Division:
Connect

FT/PT Status:
Regular Full Time

Position Based In:
Hiram

Apply Before:
July 17, 2026

To monitor and direct the daily operations for Broadband, the Manager, Broadband Operations is responsible for the planning, execution, operation, maintenance, and continuous improvement of the fiber-to-the-home (FTTH) network. This position oversees broadband construction projects, contractor performance, customer installations, service restoration activities, network maintenance programs, inventory management, and operational reporting.

• Oversee daily broadband operations to ensure reliable delivery of FTTH services.
• Develop and implement operational procedures, standards, and best practices.
• Monitor operational performance metrics and implement continuous improvement initiatives.
• Coordinate outage response and service restoration efforts.
• Ensure compliance with company policies, safety requirements, and industry standards.

• Define project scope, goals, deliverables, and milestones.
• Manage project budgets and monitor expenditures.
• Coordinate construction activities with contractors, engineers, and internal stakeholders.
• Track project progress and ensure projects remain on schedule and within budget.
• Conduct project reviews and oversee project closeout activities.

• Manage contractor resources responsible for customer installations and service activations.
• Monitor installation quality, timeliness, and customer satisfaction.
• Establish performance expectations and service level standards for contractors.
• Coordinate installation schedules and ensure efficient deployment of services.
• Resolve escalated installation issues and service delivery concerns.

• Provide operational oversight of FTTH network infrastructure.
• Supervise internal fiber technicians responsible for quality control inspections, outage restoration, troubleshooting, testing, and network support activities.
• Coordinate contractor resources performing construction, production splicing, and specialized technical work.
• Ensure network installations and repairs meet established quality and performance standards.
• Review network performance data and recommend improvements to reliability and efficiency.

• Manage relationships with construction contractors, installation contractors, service contractors, and material suppliers.
• Monitor contractor performance, productivity, quality, and safety compliance.
• Review contractor invoices and validate completed work.
• Coordinate procurement of services and materials necessary for broadband operations.
• Ensure contractors adhere to contractual obligations and company expectations.

• Provide oversight of broadband inventory procurement, storage, and distribution activities.
• Supervise the Inventory Control Associate.
• Monitor inventory levels and forecast material requirements.
• Coordinate procurement activities to support construction, installations, maintenance, and restoration efforts.
• Ensure accurate inventory records and asset tracking systems are maintained.
• Work with vendors to maintain material availability while controlling inventory costs.

• Provide regular operational and project status updates to executive leadership.
• Prepare and present weekly project and operational reports.
• Coordinate activities across Engineering, Operations, Customer Service, Marketing, and Finance departments.
• Communicate operational priorities, risks, and performance metrics to stakeholders.
• Support customer service teams with escalated operational concerns.

• Prepare regular reports on project status, operational performance, service quality, and contractor activity.
• Ensure accurate network documentation and as-built records are maintained.
• Track key performance indicators and operational metrics.
• Maintain records required for regulatory compliance and auditing purposes.

• Establish and maintain quality standards for construction, installations, maintenance, and service restoration activities.
• Conduct field audits and quality control reviews.
• Ensure compliance with local, state, and federal regulations.

• Bachelor’s degree in a related field or equivalent work experience.
• Project Management certification or successful completion of a recognized project management curriculum preferred.
• Related work experience of two years; project management experience 2‑5 years.
• Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communication in a clear, straightforward, and professional manner.
• Ability to prioritize and organize effectively and manage multiple projects and assignments.
• Ability to develop strong…