Information Systems Help Desk Technician
Job in
Hobart, Lake County, Indiana, 46342, USA
Listed on 2026-06-02
Listing for:
City of Hobart, IN
Full Time, Seasonal/Temporary
position Listed on 2026-06-02
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Department: Information Technology (IT)
Reports to: IT Specialist
Employment Type: Full-time
Job Summary
The Information Systems Help Desk Technician will serve as the first point of contact for technical assistance across all city departments. This role focusses on providing first-level support for workstations, software, and telecommunications while maintaining the integrity and security of the city's digital infrastructure.
Key Responsibilities
- Perform account creation, password resets, and account unlocking
- Manage security groups and organizational units (OUs).
- Microsoft 365 administration; manage user licenses and provide tier 1 support for Outlook, Teams, One Drive, and SharePoint.
- Provide front-line troubleshooting for public safety software, including Spillman/Flex and mobile data terminals used by Police and Fire departments.
- Respond to help desk requests submitted via email, phone, etc. for hardware and software issues in a timely manner.
- Diagnose and resolve printer, workstations, and mobile device connectivity or performance errors.
- Set up and configure new workstations, peripherals, and city-issued mobile devices.
- Provide basic technical guidance to city staff on software updates and equipment operation.
- Maintain accurate logs of service requests and update hardware/software inventory records.
- Related duties as assigned.
Education:
- High school diploma or equivalent required.
- Associate's or Bachelor's degree in Computer Science, Information Technology, or related field.
- Preferred certifications in CompTIA A+, Network+, or Microsoft 365 Fundamentals.
- Familiarity with Windows 11 and Microsoft Office.
- Basic understanding of networking (TCP/IP, DNS, Wi-Fi).
- Strong organizational skills with the ability to manage multiple tasks.
- Requires concentrated attention to detail.
- Driving to various City sites when necessary; must possess a valid driver's license.
- Tasks involve physical activity such as walking, standing, stooping, sitting, and lifting IT equipment up to 50 lbs.
- Ability to work in confined spaces.
- Must pass a comprehensive criminal background check (including CJIS fingerprinting for access to law enforcement systems).
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