Branch Experience Specialist; Floating Teller - Espanola, NM

The BXP Specialist provides professional, friendly, and efficient service to members by assisting with financial transactions and account management. Responsibilities include processing deposits, loan payments, cashier’s checks, and other account services, maintaining and balancing cash daily, and answering inquiries about products and services. The BXP Specialist promotes member education, identifies opportunities to recommend credit union solutions, and ensures compliance with regulations while contributing to the success of the branch and organization.

We’re more than a financial institution, we’re a community. Guided by our mission of Improving Lives and vision of being Authentically New Mexico, we embrace Del Norteño Pride, reflecting our commitment to community, culture, and connection. Recently recognized as a Platinum-Level Family Friendly Business, we value People Focus, Collaboration, and Continuous Learning.

• Primary Location - Riverside Branch in Espanola, NM
• Must be available to cover our Northern Region. Branches for our Northern Region include Paseo and Riverside Branches in Espanola, NM, White Rock Branch in White Rock, NM and Trinity Branch located in Los Alamos, NM.

Schedule requires supporting Monday – Saturday member service hours.

Level I & II :

• Assist members of the credit union with their financial needs in a professional, friendly, knowledgeable, and timely manner.
• Demonstrate a working knowledge of the applicable core system, including loan and deposit platforms.
• Process paying and receiving transactions to include: deposits, loan payments, cashiers checks, and issuance of gift and travel cards, closing accounts, stop payments, address file maintenance, answering questions about products and services, and problem resolution.
• Maintain and balance operating cash daily.
• Greet members/guests to establish rapport and direct to appropriate area.
• Promote a needs based member education culture within the branch to identify opportunities to promote credit union products and services to live DNCU’s mission of improving lives while meeting and/or exceeding established member education goals.
• Work effectively in a team environment contributing to the success of the branch and organization.
• Comply with all regulations, security procedures, and complete all mandatory annual compliance courses.
• Perform other related job duties as assigned.

Level I: $16.13 – $20.17 per hour

Level II: $17.81 – $22.27 per hour

New hires are typically brought in between the range minimum and maximum based on qualifications, internal equity, and budget.

This role is eligible for a $1.00 per hour differential. This differential will be added to your hourly rate. If you depart this role, your hourly rate will be REDUCED by this $1.00 per hour differential.

• Medical, Dental and Vision insurance. Available the first of the month following date of hire.
• 401(k) - Traditional or Roth
• Spanish Speaking Incentive
• Paid Time Off
• Eleven paid holidays/year
• Employer-Paid Benefits:
  Employee Assistance Programs (EAP), Short-Term & Long-Term disability
• Other great benefits:
  Wellness Reimbursement Plan, Educational Reimbursement Program and Development Programs.

Level I: A minimum of six months of similar or related experience. Strong cash handling and customer service experience.

Level II:
One year to three years of similar or related experience. A minimum of two years of teller experience. Experience in multi-tasking, strong attention to detail, cross‑shopping, and problem resolution while providing excellent customer/member service experience.

Senior:
Three years to five years of similar or related experience.

A high school education or GED.

Work involves much personal contact with others inside and/or outside the organization for the purpose of first‑level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Ability to…