Customer Service Representative

Location:

101 W Navajo Dr, Hobbs, New Mexico 88240 United States of America

U-Haul seeks friendly, motivated individuals to serve as the first point of contact for customers at U-Haul centers. The role involves assisting customers, using technology to dispatch and return equipment, inspecting and maintaining vehicles, and ensuring excellent customer experiences.

• Assist customers inside and outside a U-Haul center with products and services.
• Use smartphone‑based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot, checking fluid levels and overall condition.
• Answer questions and educate customers about products and services.
• Prepare rental invoices and process equipment returned from rentals.
• Install hitches and trailer wiring.
• Fill propane tanks (certification offered through U-Haul upon employment).
• Operate a forklift (certification offered through U-Haul upon employment).
• Perform other duties as assigned and participate in continuous U-Haul education through U-Haul University.

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

The work involves moderate risks or discomforts requiring special safety precautions, such as working around moving parts, machines, fumes, or irritant chemicals. Protective clothing or gear (masks, goggles, gloves, shields) may be required.

Physical exertion includes long periods of remaining stationary, moving around indoors and outdoors, reaching objects at varying heights, and moving equipment weighing at least 50lbs. This can be assisted or unassisted.

• Career stability
• Opportunities for advancement
• Mindset App reimbursement
• Gym reimbursement program
• Health insurance & prescription plans, if eligible
• Paid holidays, vacation, and sick days, if eligible
• Life insurance
• Met Law legal program
• Met Life auto and home insurance
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
• 401(k) savings plan
• Employee Stock Ownership Plan (ESOP)
• 24-hour physician available for kids
• Dental & vision plans
• Business travel insurance
• You Matter EAP
• Life Lock identity theft protection
• Critical illness/group accident insurance
• Dave Ramsey’s Smart Dollar Program

U-Haul Holding Company, and its family of companies, strives to create a culture of health and wellness. U-Haul does not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are:
Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. This policy has been in effect since February 1, 2020.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on request.