Operations Manager, Delaware Basin

Job Summary

As Operations Manager, Delaware Basin at Metals NDT, you will be responsible for leading day-to-day field operations, technician performance, safety execution, customer support, and service delivery for the company’s nondestructive testing and inspection services business in and around Hobbs, NM. This role will support customers across oil and gas, midstream pipeline, facilities, fabrication, general contracting, construction, and other industrial markets.

This position reports directly to the General Manager, West US and serves as a key operational leader for one of Metals NDT’s important field markets. The Operations Manager will be responsible for ensuring work is completed safely, accurately, efficiently, and in accordance with customer requirements, company procedures, radiation safety requirements, and applicable NDT codes and standards.

This role will also be expected to become highly proficient in Metals NDT’s operational workflows within FieldFX, including estimating and proposals, job setup, scheduling, dispatching, field ticket review, and employee timecard review. These workflows are critical to the company’s order-to-cash process and require strong coordination between field operations, accounting, billing, sales, and back-office support teams. The Operations Manager will help ensure that work is accurately initiated, executed, documented, reviewed, and handed off for timely billing and reporting.

The ideal candidate is a hands‑on operations leader with strong technical credibility in NDT methods, especially radiography, and practical experience managing field technicians, schedules, equipment readiness, customer expectations, and job profitability in a fast‑paced industrial services environment. This person must be comfortable balancing field execution, compliance, customer service, systems discipline, and team leadership while helping Metals NDT continue to grow and standardize operations across the Western US region.

• Lead daily operations for the Delaware Basin market, including technician scheduling, job planning, dispatch coordination, field execution, and customer support.
• Utilize FieldFX as a core operational platform for estimating and proposal support, job setup, scheduling, dispatching, field ticket review, and employee timecard review.
• Ensure FieldFX workflows are followed consistently by local operations and field teams so that job information, labor, equipment, materials, travel, and customer requirements are accurately captured throughout the order-to-cash process.
• Review and validate field tickets, technician timecards, job notes, service details, and supporting documentation in FieldFX to ensure accuracy before handoff to accounting, billing, and back-office support teams.
• Partner with sales, accounting, billing, and administrative teams to resolve FieldFX workflow issues, missing information, job coding discrepancies, customer documentation gaps, and other items that could delay invoicing or impact cash flow.
• Supervise, coach, and develop NDT technicians, assistants, drivers, and support personnel to ensure safe, high-quality, and efficient service delivery.
• Ensure all field work is performed in accordance with company procedures, customer requirements, radiation safety standards, and applicable codes including ASNT, ASME, API, AWS, ISO, NRC, and state regulatory requirements.
• Provide hands‑on technical leadership for radiography and other NDT inspection methods, including RT, MT, PT, UT, UTT, and related field services.
• Maintain strong oversight of radiation safety practices, including X‑ray truck operations, source control, restricted area setup, survey requirements, dosimetry, documentation, and technician compliance.
• Coordinate with customers, project managers, contractors, inspectors, and field supervisors to confirm job scope, schedules, access requirements, documentation needs, and service expectations.
• Monitor job performance, technician utilization, overtime, travel, equipment usage, rework, and other operating factors that affect profitability and customer satisfaction.
• Ensure inspection reports, field tickets, work documentation,…