Branch Experience Specialist - Espanola, NM

Description

The BXP Specialist provides professional, friendly, and efficient service to members by assisting with financial transactions and account management. Responsibilities include processing deposits, loan payments, cashier’s checks, and other account services, maintaining and balancing cash daily, and answering inquiries about products and services. The BXP Specialist promotes member education, identifies opportunities to recommend credit union solutions, and ensures compliance with regulations while contributing to the success of the branch and organization.

We’re more than a financial institution, we’re a community. Guided by our mission of Improving Lives and vision of being Authentically New Mexico, we embrace Del Norteño Pride, reflecting our commitment to community, culture, and connection. Recently recognized as a Platinum-Level Family Friendly Business, we value People Focus, Collaboration, and Continuous Learning.

• Primary Location - Riverside Branch in Espanola, NM
• Must be available to cover our Northern Region. Branches for our Northern Region include Riverside and Paseo Branch in Espanola, NM, White Rock Branch in White Rock, NM and Trinity Branch in Los Alamos, NM.

• Assist members of the credit union with their financial needs in a professional, friendly, knowledgeable, and timely manner.
• Demonstrate a working knowledge of the applicable core system, including loan and deposit platforms.
• Process paying and receiving transactions to include: deposits, loan payments, cashiers checks, and issuance of gift and travel cards, closing accounts, stop payments, address file maintenance, answering questions about products and services, and problem resolution. Maintain and balance operating cash daily.
• Maintain and balance operating cash daily
• Greet members/guests to establish rapport and direct to appropriate area.
• Promote a needs based member education culture within the branch to identify opportunities to promote credit union products and services to live DNCU’s mission of improving lives while meeting and/or exceeding established member education goals.
• Work effectively in a team environment contributing to the success of the branch and organization.
• Comply with all regulations, security procedures, and complete all mandatory annual compliance courses.
• Perform other related job duties as assigned.

• Serve as a role model and coach for proactive member service initiatives.
• Assist members of the credit union with their financial needs in a professional, friendly, knowledgeable, and timely manner.
• Support management with daily, weekly, and monthly operational tasks as well as cash and other
  audits.
• Proactively mentor, direct, and coordinate the activities of the Branch Service Specialist staff and
  assist the branch management team in meeting branch, organizational, operational, member education expectations.
• Demonstrate a working knowledge of the applicable core system, including loan and deposit platforms.
• Process paying and receiving transactions to include deposits, loan payments, cashier’s checks,
  and issuance of gift and travel cards, closing accounts, stop payments, address file maintenance,
  answering questions about products and services, and problem resolution.
• Maintain and balance operating cash daily.
• Greet members/guests to establish rapport and direct to appropriate area.
  
  N 0%
  Promotes a needs based member education culture within the branch to identify opportunities to
  promote credit union products and services to live DNCU’s mission of improving lives while
  meeting and/or exceeding established member education goals.
• Work effectively in a team environment contributing to the success of the branch and organization.
• Comply with all regulations, security procedures, and complete all mandatory annual compliance courses.
• Perform other related job duties as assigned.

Level I: $16.13 – $20.17 per hour

Level II: $17.81 – $22.27 per hour

New hires are typically brought in between the range minimum and maximum based on qualifications, internal equity, and budget.

This role is…