Client Registration Coordinator - Farmington, NM

Cenikor's Value Proposition - What's In It for You?

• PURPOSE in your work - service to others, giving back to your community, helping to save lives, being fulfilled  how we served last year.
• COMPETITIVE PAY, BENEFITS, PAID TIME OFF, TUITION REIMBURSEMENT, up to 10% 401K and BONUSES - we hire and reward high performers.
• Benefits for full-time team members include Medical, Dental, Vision, Basic Life & AD&D, LTD, STD, Accident, Critical Illness, HRA/FSA
• STABILITY and GROWTH - more than 55 years in business - our strong financial processes support our drive to serve more people and ensure stability for our team members.
• CONTINUOUS LEARNING and PROFESSIONAL DEVELOPMENT - we are committed to developing our leaders in their desired career path and promoting from within. We have Cenikor Career Pathways Program that you can join after 90 days of employment. We also have an annual leadership development program with assigned mentors to help you achieve your professional goals.
• STUDENT LOAN FORGIVENESS - The Public Service Loan Forgiveness (PSLF) forgives your qualified student loans if working for a non-profit for a specific period of time. Find out more here
• The work we do isn't easy. If you like to work hard, to serve others and to have FUN with your team while achieving goals, Cenikor will be the right place for you!

• Serve as the initial and primary point of contact for clients prior to and upon arrival for intake appointments.
• Perform reminder calls to clients prior to schedule intake date, to confirm client's anticipated arrival and identify any barriers to conversion. Re-schedule intake appointments upon request with approval.
• Greet all visitors and professionally represent the organization through written correspondence, telephone and personal contact.
• Provide personalized support and concierge level service for clients during their journey to recovery.
• Review client financial responsibility and facilitate conversations related to pay source and funding. Provide financial counseling for clients while exploring funding options to support care.
• Manage client portal accounts within the electronic health record including reminders, messages, appointment requests and documents.
• Complete daily, weekly and monthly reporting client conversion rates, and outcomes for any client not accepted for admission to the program, and intakes that are not completed. Report daily facility status update, including census information, number of admissions, discharges, and total number of active clients in the facility, and require documentation due dates. Generate statistical reports from databases when necessary for facility management and corporate office.
• Develop, collaborate and maintain excellent communication with referral sources, including all legal and criminal justice systems, outreach managers/business development managers and community partners in conjunction with the access center. Review and assist with the wait list managed by Access Center as needed. Communicate client priority population status aligned with Cenikor policy and procedure.
• Assess client access barriers, and consult with the corporate office, Manager, Access Center and Admissions /Facility Director, and Access Center to reduce impediments. Provide information for appropriate outside referrals for any client not accepted for admission to the program as applicable.
• Work closely with the Clinical Team, Utilization Review, and Facility Director to ensure accurate and timely communication of client information required to facilitate successful authorization during the utilization review process.
• Provide effective communication to client/family, team members and other health care staff regarding benefits, appointment scheduling, client responsibility via email, client portal or other means; provide proper forms for financial responsibility, self-pay clients, payment arrangements and/ or payments due at intake.
• Coordinate scheduled intakes with scheduled discharges to drive maximum use of program or bed capacity. Collaborate with access center team to ensure adequate calendar availability to permit access to all persons interested in admission to Cenikor. Coordinate intake appointments or other calendar appointments for the Counselors/Clinical Manager/Nurse Manager with Access Center.
• Ensure clients initiating communication are contacted within the set required timeframe and intakes are completed as appropriate.
• Manage intake and registration process, ensuring appropriate screening and interviewing, accurate completion of all registration documentation with clients as necessary for admission to the program. Review client portal documentation and consents prior to client arrival for availability.
• Review and/or complete all consents with clients. Update client pending status in Welligent to reflect active, and complete enrollment in CMBHS, if applicable.
• Coordinate facility tour and introductions with Behavioral…