Guest Experience Specialist

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

A high-desert refuge in America's land of enchantment. The scent of piñon woodsmoke fills the air as you step onto your private patio to watch the sun set. In Santa Fi, it's hard not to feel a little spoiled by the rugged beauty that surrounds our intimate, 65-room Resort. Set on 57 rolling acres in the Sangre de Cristo foothills, and just 10 minutes from downtown's shops and galleries, Rancho Encantado is undeniably romantic.

Begin your days with a hike along the nearby ridges and arroyos as your guide shares tales of our dude-ranch past, then relax by our pool, indulge in a healing treatment at our Spa, and join us at Terra for elevated, regional cuisine before strolling back to your casita beneath a sweeping night sky.

"At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, or live with us, our purpose is to create impressions that will resonate for a lifetime. Life is richer when we truly connect with the people and the world around us."

Are you ready to take the next big step in your hospitality career? Four Seasons Resort Rancho Encantado Santa Fe is seeking a hardworking and driven individual for our Guest Services team- a person who infuses enthusiasm into everything they do and shares our passion for service excellence!

• A genuine, caring, and compassionate professional with a strong passion for hospitality and a natural ability to connect authentically with others
• Demonstrates integrity and accountability in all actions and exhibits confidence when making decisions to deliver a luxury-level experience
• A collaborative team player who actively supports and encourages colleagues to achieve shared success
• A true storytelle r - your descriptions and information regarding knowledge of places, restaurants, culture and art are engaging and capture the guest's attention
• A positive and solution-oriented problem-solver, responding confidently to the unexpected and adapting quickly to changing needs

• 2+ years of c oncierge experience, preferably in a luxury hospitality environment - Les Clefs d'Or USA is a plus
• Knowledge of Santa Fi and New Mexico
• P roficiency in computer navigation and applications including KEY, Opera, Book 4 Time, Outlook, and basic data entry
• Flexible schedule- availability to work evenings, weekends, and holidays

• Use your authentic personality and local knowledge to create memorable guest experiences, proactively exceeding guest expectations with exceptional service
• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests and reservation requests/changes whenever possible and promptly resolving complaints with empathy
• Answer guest inquiries appropriately with information and knowledge of the resort , Santa Fi , and surrounding areas
• Attend to details that elevate every tour and interaction, collaborating as needed with other departments and accurately posting…