Tribal Government IT Business Operations Manager

• Employee Type Full Time - Non Exempt
• Manage Others Yes

The IT Business Operations Manager is responsible for overseeing the daily administrative and operational functions of the Information Technology Department. This position manages departmental operations, purchasing, budgeting, project coordination, vendor relationships, technology assets, and cross-departmental collaboration to ensure efficient delivery of IT services. The position serves as the operational liaison between the IT Department, Tribal departments, vendors, and executive leadership while supporting the IT Director in achieving departmental goals and strategic initiatives.

• Coordinate the daily administrative and operational functions of the Information Technology Department.
• Manage departmental projects, priorities, timelines, and operational initiatives.
• Coordinate work assignments and departmental workflow to support efficient IT service delivery.
• Oversee purchasing, procurement, budget tracking, invoice processing, and contract administration.
• Coordinate vendor relationships, technology service providers, licensing, maintenance agreements, and service renewals.
• Manage IT asset inventory, software licensing, equipment lifecycle, and technology deployments.
• Develop and maintain departmental procedures, operational documentation, reports, and records.
• Coordinate employee onboarding, scheduling, training, personnel documentation, and departmental communications.
• Support cybersecurity initiatives, technology audits, policy compliance, and operational standards.
• Serve as the primary liaison between the IT Department, Tribal departments, vendors, consultants, and external partners.
• Research and implement process improvements that enhance operational efficiency and customer service.
• Assist the IT Director with budgeting, strategic planning, departmental initiatives, and special projects.
• Perform other related duties as assigned.

• Four (4) years of experience in information technology, business operations, project management, departmental administration, or a closely related field; or equivalent work experience of no less than four (4) years.
• Demonstrated experience coordinating departmental operations, purchasing, budgeting, vendor relationships, projects, and administrative functions.
• Strong organizational, communication, leadership, problem-solving, project management and customer service skills.
• Ability to manage multiple projects and priorities, maintain confidentiality, and work effectively with Tribal leadership, departments, vendors, and external partners.
• Proficiency in Microsoft Office applications and the ability to learn and support enterprise technology systems.