Field Service Manager

VFS

The Jobs for Veterans Act mandates priority of service to Veterans seeking employment and training opportunities. To ensure compliance with this law, this job posting will be available only to Veterans for up to 24 hours. After this period, the jobs will be released to all job seekers.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Oversees all the administrative needs and maintains the paper flow, including all invoicing, customer feedback, and calling for P.O. numbers.
• Ensures all warranty invoicing, to internal and external customers, is completed
• Supplies all documents and reports needed to the Service or Branch Manager
• Develops and manages yearly budget for the Field Service operation
• Maintains and supplies all truck administrative paperwork, safety requirements and DOT records as necessary to keep the fleet trouble free
• Works closely with the Branch/Service manager in policy matters as it pertains to the field service operations
• Consults with the Branch/Service manager in reaching an agreement on annual departmental objectives and carries out programs in order to reach the set objectives
• Collaborates with the WTI Service Training Manager to schedule field technicians into respective schools and classes available to ensure technicians have current and necessary skills
• Provides any safety equipment and training to all field service technicians as needed
• Works with customers to resolve concerns about service work
• Provides easy to read and accurate quotes to internal and external customers and PSRS in order to sell hours in the field service department
• Recommends the most cost effective repair procedure and guideline to all customers and PSRs
• Applies working knowledge of Caterpillar systems to include basic mechanical and elect, and hydraulic systems
• Plans any long-term and short-term truck equipment and tooling purchases and makes recommendations to the Branch/Service manager
• Handles and executes warranty in the best interest of the company and works with the warranty specialist regarding any special warranty situations
• Makes long and short range plans on equipment and facilities requirements and makes recommendations to the Branch/Service Manager
• Maintains and executes good housekeeping and safety in the work area for the best possible image of the company and safety of the employees