Casino Facilities Manager

We're Changing Entertainment. Come Join Us.

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsible for supervising and managing staff in the Facilities department who conduct general maintenance, installation, maintenance and repair of HVAC, electrical and plumbing systems.

Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.

Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.

Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.

Makes recommendations or final decisions on various maintenance and construction projects and determines best practice for using in-house resources.

Inspects projects after completion for satisfactory results.

Ensures OSHA standards are followed within the department.

Schedules repair, maintenance and installation of machines, tools and equipment to ensure continuous operations.

Manages grounds crew and maintenance of property grounds

Manages landscaping activities as required.

Conducts a daily inspection of the property to ensure that it is clean, attractive and fully functional. Implements immediate remediation of problems.

Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.

Ensures customer service standards are followed by all team members and addresses issues as they arise.

Responsible for the overall achievement of department customer service goals.

Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.

Maintains strict confidentiality in all departmental and company matters

Qualification Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be at least 21 years of age.

• Bachelor's degree (B.A./B.S.) from a four-year college or university; two years related experience and/or training; or equivalent combination of education and experience.

• Prior leadership experience preferred.

• Working knowledge of Electrical, Plumbing, HVAC, and Carpentry trades; knowledge of generators, fire pumps, and electrical switchgears (trade license preferred).

• Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, fractions, and decimals; compute rates, ratios, and percentages; draw and interpret bar graphs.

• Proficiency in Microsoft Excel, Word, and Outlook.

• Previous experience with all aspects of maintenance and engineering (especially electrical, plumbing, air conditioning, and equipment maintenance).

• Strong ability to interact with guests, staff, and colleagues and resolve conflicts diplomatically and tactfully.

• Ability to write reports, business correspondence, and procedure manuals.

• Ability to present information and respond to questions from managers, clients, customers, and the public.

• Ability to read and interpret plans and specifications.

Supervisory Responsibilities

• Oversee staff development and training programs.

• Manage rewards and recognition programs to maximize engagement.

• Evaluate team member performance and provide constructive feedback.

• Make recommendations for staffing, including interviewing and hiring.

• Plan, assign, and direct work schedules to meet business needs.

• Determine work procedures and expedite workflow.

• Manage employee performance, including disciplining, coaching, and counseling.

Language Skills

• Ability to read and interpret documents in English (safety rules, operating/maintenance instructions, procedure manuals).

• Ability to read and communicate verbally in English.

• Written communication skills in English may also be required.

Reasoning Ability

• Ability to apply…