Steakhouse Server

Overview

WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

to discover how we empower team members to grow, thrive, and advance in their careers.

WE LOVE OUR WORK. The primary responsibility of the Steakhouse Server is to provide beverage, food, and bussing services. Must be outgoing with the ability to engage and entertain guests. All duties are to be performed in accordance with departmental and company policies, practices and procedures.

• Greets guests in a timely manner and obtains beverage and/or food orders; initiates conversation with guests.
• Expedites food and drink orders for each party quickly and accurately. Serves refills upon request and follows up for additional food and beverage requirements.
• Keeps tables neat and orderly by removing glassware no longer in use. Clears and resets tables for next seating.
• Adheres to all responsible alcohol serving requirements as dictated by the state; requests identification from guests ordering alcohol when legal age is questionable.
• Anticipates guest needs where possible. Communicates with bartenders and managers regarding guest requests.
• Completes end of shift checkout and paperwork according to preset standards. Completes assigned opening and closing side work.
• Claims tips received according to laws governing wage reporting.
• Provides Red Carpet Service to every patron and employee.
• Works well under pressure and meets multiple deadlines; adheres to all corporate and local policies and operating guidelines.
• Performs duties in a safe manner and reports any potential safety hazards to management staff.
• Answers questions when a manager is not available and demonstrates ethical and cooperative behavior with guests, co-workers, and leadership.
• Performs other duties as assigned by department and/or company management.

This position has no supervisory responsibilities.

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be a minimum of 19 years of age.
• High school diploma or G.E.D preferred.
• 6 months or more relevant experience or equivalent combination of education and experience required.
• 6 months or more experience in a fine dining or casino steakhouse environment preferred.
• Must qualify for certification through NMAST.
• Ability to read, write and speak English required.
• Strong customer service and interpersonal skills are required.
• Ability to work as part of a team and promote cooperative approach between departments.
• Ability to work unsupervised.
• Strong knowledge of spirits, wine, champagne, and mixed cocktails.
• Basic math skills, ability to handle cash and accurately make change.
• Maintain a professional, neat and well-groomed appearance adhering to company standards and work varied shifts, including weekends and holidays.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of…