Field Service Technician - Rotational

Description

This is a rotational position – Schedule 20/10.

Performs field service activities including installation, testing, servicing, and repairing wellhead equipment. Maintains customer base by performing timely and competent service work.

• Practice safe work habits and comply with all quality, safety, health and environmental policies, procedures, programs and regulations.
• Check compatibility of equipment, inspect condition, dry fit and communicate relevant information with customer.
• Install and test equipment in accordance with operating procedures.
• Service equipment as requested by customers in accordance with maintenance procedures.
• Repair equipment as requested by customers and as necessary due to field malfunctions.
• Maintain service vehicle and tolls/equipment. Ensure periodic maintenance consistent with Company policy and promptly report required repairs to Branch Manager.
• Provide feedback to the Company through reporting of field problems and failures to the Branch Manager for processing of Field Complaint Reports.
• Identify and ensure appropriate tools, backup equipment and parts are available at or taken on service job.
• Prepare Field Service Orders, Rental Tickets and customer‑required documents accurately and completely.
• Maintain a high degree of customer satisfaction by providing timely and competent service.
• Perform other related duties as assigned or requested.
• Position will require a rotational schedule based on the needs of the business and branch.

High school diploma or general education degree (GED); 1‑3 years related experience and/or training; or equivalent combination of education and experience. Customer‑required training.

Certified in H2S, Safe Land and DOT when driving vehicles greater than 10,001 GVWR.

Working knowledge of Cactus Wellhead Product, Customer Service Best Practices, Service Documentation and Record Keeping, Wellhead and Valve Equipment Compatibility, Wellhead and Valve Installation, Operation, and Maintenance, Field Equipment Repair, Equipment Troubleshooting of Cactus Wellhead and other OEM Equipment. Intermediate Computer, Language, and Mathematical Skills. Intermediate Reasoning Ability.

None required.

• Regularly required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl; stand, walk and sit; talk and hear.
• Regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 40 pounds.
• Require close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Ability to clearly hear voices or alarms, bells, and other noise.

• Regularly exposed to moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions and risk of electrical shock.
• Regularly exposed to wet and/or humid conditions (outside weather conditions); high, precarious places; extreme cold; extreme heat and vibration.
• Occasionally exposed to toxic and caustic chemicals; risk of radiation or electrical shock.
• Noise level in the work environment is usually very loud.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. The incumbent may, and probably will be asked to perform other duties as required. Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.

Cactus Wellhead is an equal opportunity employer. Cactus Wellhead prohibits discrimination and harassment of any type. It affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status or any other characteristic protected by law.