Field Service Technician - Power Systems

Field Service Technician - Power Systems

Job Category: Service

Requisition Number: FIELD
005904

Employment Type: Full-Time

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Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner’s reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans - 401K eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU
  - Citizens Equity First Credit Union - Employees have access to services including payroll deductions savings, accounts, loans, VISA card, and more.
• Additional Benefits include:
  Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance,  and discounted employee phone plans.

Field Service Class A Technician or Journeyman Technician

Pay Range: $36.50-$52.60 per hour + shift differential. Pay rate is dependent on education and experience.

• Maintains truck and crane inspection logs daily.
• Completes CAT service reports daily with legible, grammatically correct text and appropriate SIMS code.
• Transmits photos, timecards, service reports, and other information via e‑mail.
• Maintains customer records for assigned jobs.
• Maintains credit card receipts for accounting purposes.
• Works with Service Department, Product Support Representatives, and Sales Department to meet all customer needs.
• Communicates diagnoses and repair status to customers.
• Promotes Wagner Equipment Co. to customers.
• Accurately troubleshoots and repairs CAT equipment the first time.
• Reads, understands, and applies electrical and hydraulic schematics to repair work.
• Safely rigs or hooks components for lifting.
• Removes, repairs, and installs major components in varying configurations of equipment.
• Maintains tooling in good working order per MSHA and OSHA regulations.
• Determines warranty repair and guidelines in the field, communicating decisions to customer and dispatcher.
• Maintains service vehicle in safe and good repair.
• Other duties as assigned by manager.

• High School Diploma or GED.
• Relevant CAT related courses.
• 5+ years’ experience servicing 3500 & 3600 engines.
• 3+ years customer service experience.

• DOT Health Card.
• Class D Driver’s License.
• MSHA License.
• Must pass all required pre‑employment screenings (background checks, drug/alcohol testing, fit for duty testing, and other job‑related tests/screenings).

• Standing, walking, talking, sitting, use of hands & hearing.
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills.
• Safety & Product Knowledge.
• Ascending or descending ladders, stairs, etc.
• Heavy work that includes lifting and/or moving objects up to 100 pounds or more.
• Intermediate Knowledge of DBS.
• Intermediate Knowledge of ET/SIS/SIS Web/STW.
• Ability to work independently with little or no direction.
• Well‑rounded knowledge of CAT equipment.

• 75% – 100%.

• Noise:
  Loud.
• Indoors and Outdoors.

Job offers are contingent upon all required pre‑employment screenings (background checks, drug/alcohol testing, fit for duty testing, and other job‑related tests/screenings).

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.