Street Level Supervisor-Driver

Job Title

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

High School diploma or GED required (experience in a social service capacity may substitute in a 2:1 ratio)

Must be able to pass a criminal background check

Must be able to pass The Salvation Army's Fleet Safety e-learning module

New Mexico driver's license with clean driving record

Experience in a social service setting

Experience in supervising staff

Experience with helping people in crisis situations

Able to oversee all aspects of the Street-Level program, including staffing, food distribution, and information & referral

Demonstrated ability to handle crisis/emergency services for the homeless, including crisis intervention, crowd management, and conflict resolution

Ability to assess at-risk participants and situations

Demonstrate a positive attitude and ability to work with people of diverse backgrounds and circumstances

Able to maintain a non-judgmental attitude, professional approach, and appropriate boundaries with clients

Ability to assist clients toward positive outcomes

Knowledge of local community agencies and referral processes

Strong time management skills; detail-oriented and well organized

Excellent verbal and written communication skills

Ability to work independently with limited supervision and effectively as part of a collaborative team

Computer literate with proficiency in Microsoft Office and ability to learn database systems (e.g., HMIS, Well Sky)

Ability to maintain agency standards and a professional, courteous demeanor at all times

Oversee all aspects of the Street-Level Program to ensure alignment with The Salvation Army's mission, policies, and procedures

Ensure ongoing compliance with operational guidelines and provide feedback on program effectiveness

Monitor and report monthly program income and expenditures

Identify and respond to community needs related to homelessness through program planning and outreach

Participate in community events to represent and advocate for the unhoused population

Serve as "manager on-call" as assigned

Perform other duties as assigned related to the Street-Level Program

Drive, park, and set up the mobile shower unit at service locations

Maintain order, cleanliness, and organization of the mobile shower unit

Clean and return the unit to its storage location after use

Report any maintenance or repair needs for the shower unit, towing vehicle, or trailer

Assist clients in a welcoming, respectful, and professional manner

Ensure a safe and dignified environment for all clients receiving services

Provide direct assistance to clients as needed, using de-escalation, crisis intervention, and conflict resolution techniques

Maintain professional boundaries and a non-judgmental approach with all clients

Work closely with the social service team to connect clients to additional resources and referrals

Stock and maintain program supplies, including food boxes, hygiene kits, towels, and clean clothing

Monitor inventory levels and communicate supply needs to the Social Services Coordinator

Collect, wash, dry, and fold towels and donated clothing used in the program

Supervise and train Street-Level staff to ensure excellent service delivery and adherence to standards

Monitor staff performance, providing guidance and addressing deficiencies as needed

Recognize exceptional job performance and foster a positive team environment

Coordinate ongoing staff development and training opportunities

Manage and submit timely and accurate program statistics and reports

Maintain accurate records of participant counts, services rendered, inventory usage, and incidents using TSA Well Sky or other reporting systems

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the…