Associate Project Manager

Job Description:

We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what's possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what's next to power infinite possibilities for our customers, colleagues and society at large.

The Associate Project Manager, Operational Delivery & Content Platforms is responsible for ensuring the stability, performance, and continuity of Wiley's clinical content platforms, including Cochrane Library.

Acting as a central operational lead, this role serves as a key escalation point and cross‑functional coordinator, partnering with Editorial, Technology, Product, Customer Support, and Commercial teams to deliver a seamless customer experience. The Associate Project Manager drives operational excellence, manages incidents and risks, oversees content delivery workflows, and supports strategic change initiatives to ensure reliable access to mission‑critical clinical content.

• Manage the day‑to‑day operational performance of the Cochrane Library.
• Monitor content delivery pipelines, partner feeds, and access management systems to ensure efficient content distribution.
• Ensure platform reliability and service continuity while minimizing disruption to customers and stakeholders.
• Serve as the primary escalation point for complex operational issues affecting content availability and delivery.

• Lead incident triage, coordination, communication, and resolution across cross‑functional teams.
• Manage major incidents, ensuring timely stakeholder communication and successful restoration of services.
• Continuously improve incident management processes, governance frameworks, and escalation procedures.
• Facilitate post‑incident reviews and drive corrective actions to prevent recurring issues.

• Develop and maintain operational reporting, including service‑level agreements (SLAs), KPIs, and performance metrics.
• Create dashboards and reporting mechanisms that provide stakeholders with actionable operational insights.
• Track maintenance events and system changes across platforms and integrations, communicating potential impacts to stakeholders.
• Analyze trends, identify risks, and recommend opportunities for continuous improvement.

• Act as a key liaison between Editorial, Technology, Product, Customer Support, Sales, and external partners.
• Build strong relationships with internal and external stakeholders to support effective operational delivery.
• Communicate operational priorities, risks, and platform updates proactively and clearly.
• Facilitate collaboration and alignment across teams to support decision‑making and successful outcomes.

• Oversee content ingestion, validation, publishing, and workflow management processes.
• Ensure operational processes are scalable, efficient, and well documented.
• Identify opportunities to enhance content operations through process improvements and automation.
• Support the management of partner integrations and content dependencies.

• Lead or support operational and platform change initiatives, including system enhancements, metadata transitions, content structure updates, and user experience improvements.
• Manage stakeholder communications during periods of change.
• Ensure continuity of operations during organizational, platform, or product transitions.
• Mitigate risk through effective documentation, handovers, and knowledge transfer activities.

• Proactively identify, assess, and manage operational risks and dependencies.
• Maintain visibility of ongoing issues, operational challenges, and improvement opportunities.
• Implement solutions that improve platform resilience, scalability, and efficiency.
• Promote a culture of continuous improvement, knowledge sharing, and…