Manager, Strategic Account Management

Position Summary...

What you'll do...

The Manager, Strategic Account Management leads the development and execution of account strategies to drive business growth and customer satisfaction. This role involves building and maintaining strong relationships with key stakeholders, overseeing team performance, and ensuring alignment with company policies and values. The position requires analytical insight to interpret business metrics, identify improvement opportunities, and deliver actionable recommendations. By fostering collaboration and continuous learning, the manager supports operational excellence and drives results that meet both customer and organizational objectives within a dynamic retail environment.

About the team:

Our team is committed to supporting sellers on Walmart Marketplace by partnering with enterprise-level, multi-category sellers to offer a broad assortment with excellent value and service. The Marketplace account management team drives growth for high-impact sellers through strategic planning, operational excellence, and collaboration across functions. By leveraging strong stakeholder engagement, data analysis, and business insights, the team delivers effective solutions that enhance seller performance and customer satisfaction.

This collaborative environment fosters continuous improvement and ensures alignment with Walmart's mission to provide outstanding service and value.

What you'll do:

* Develop and maintain strong relationships with key stakeholders to support business plans and initiatives.

* Coordinate and oversee job-related activities, ensuring alignment with customer and business needs.

* Lead strategic account planning, forecasting, and sales activities to drive growth and meet objectives.

* Provide supervision, mentoring, and development opportunities for associates to enhance team performance.

* Analyze business metrics and data models to identify improvement opportunities and inform decision-making.

* Ensure compliance with company policies, ethics, and standards while promoting continuous learning and adaptability.

* Facilitate effective negotiation and communication to achieve mutually beneficial outcomes.

What you'll bring:

* Proven experience in strategic account management with strong stakeholder engagement and relationship management skills.

* Ability to analyze business metrics and data models to inform decision-making and identify improvement opportunities.

* Expertise in negotiation techniques and delivering compelling, fact-based sales proposals.

* Knowledge of e-commerce, merchandising, and product assortment management to support customer needs.

* Demonstrated leadership in mentoring, coaching, and developing team members to achieve business goals.

* Strong business acumen with the ability to translate complex requirements into actionable plans aligned with company strategy.

* Commitment to integrity, ethical standards, and fostering a collaborative work environment.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see  Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.

Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility…