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Head of Americas Cloud & On-Prem Support
Job in
Hoboken, Hudson County, New Jersey, 07030, USA
Listed on 2026-08-09
Listing for:
Resolution Technologies, Inc.
Full Time
position Listed on 2026-08-09
Job specializations:
-
Business
Cloud Computing: Infrastructure & Operations
Job Description & How to Apply Below
Resolution Technologies, Inc. in Hoboken, NJ, seeks a Senior Director of Customer Support for the Americas to oversee Cloud & On-Premise support across SaaS products.
You will manage Tier 2-3 teams, offshore ops, and a 60-person global support network to drive service quality. Responsibilities include owning end-to-end support for Cloud and On-Premise customers, strengthening customer relationships, meeting SLAs and KPIs, and leading continuous improvement initiatives while partnering with
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