Director, Technology Operations - Marketplace Buyer Intelligence

Director, Technology Operations
- Marketplace Buyer Experience Intelligence

R-2600189

$132,000 - $264,000/yr

Regular/ Permanent

The Director, Technology Operations leads the strategy and execution of a new organization responsible for measuring and improving the Walmart Marketplace buyer experience. This role establishes the technical platform, operating model, and quality measurement framework needed to identify product quality issues, listing inaccuracies, and ratings and reviews integrity risks. The Director fosters strong cross-functional partnerships, influences business decisions through trusted data and insights, and drives continuous improvements across the Marketplace ecosystem.

By combining advanced analytics, AI, and expert investigation, this position improves customer trust, reduces buyer disappointment, and delivers measurable improvements in Marketplace quality at scale.

About the team:

Our team is dedicated to enhancing Marketplace quality at Walmart by integrating advanced analytics, AI, and customer-focused research. Collaborating across Product, Engineering, Trust & Safety, Operations, and Marketplace, we develop systems, metrics, and capabilities that address key item-related issues impacting buyers and sellers. This cross-functional approach enables millions of customers to shop confidently every day. The team emphasizes operational excellence, data-driven decision making, and continuous improvement to deliver measurable business value and support Walmart’s commitment to innovation and customer satisfaction.

• Buildandleadaneworganizationfocusedonimprovingthe Walmart Marketplacebuyerexperience .
• Developthestrategy,technical capabilities,andmetricstoidentifyproductquality,listingaccuracy,andratings&reviewsintegrityissues.
• Partner across Product,Engineering,Marketplace,Trust&Safety,and Operationstoturninsightsintomeasurableimprovements.
• Leadamultidisciplinaryteamofengineers,data scientists,analysts,andproductleaders.
• Communicate Marketplacequalitytrendsandbusinessimpacttoexecutiveleadershipthroughtrusted,data-driven insights.

• Provenexperiencebuildingandleadingdata-drivenproducts,platforms,orprogramsin
  
  Marketplace,Trust&Safety,Customer Experience,orarelateddomain.
• Strongtechnicalunderstandingoflarge-scaledata,analytics,AI/ML,andmeasurementframeworks.
• Demonstratedsuccessdefiningmetrics,translatinginsightsintoaction,andinfluencingexecutivedecision-making.
• Experienceleadingcross-functionalteamsacross
  
  Product,Engineering,Operations,andbusinessstakeholders.
• Strongpeopleleadershipwithatrackrecordofbuildinghigh-performing,multidisciplinary teams.
• Excellentcommunicationskillsandtheabilitytosimplifycomplextechnicalconceptsfordifferentaudiences.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see  . Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.

Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to…