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HelpDesk/Support Customer Service Rep Technical Support Customer Success Mgr./ CSM

Digital Adoption & Customer Success Manager

Job in Hoboken, Hudson County, New Jersey, 07030, USA
Listing for: Wiley Publishing
Full Time position
Listed on 2026-02-23
Job specializations:
  • Customer Service/HelpDesk
    HelpDesk/Support, Customer Service Rep, Technical Support, Customer Success Mgr./ CSM
Salary/Wage Range or Industry Benchmark: 48000 - 69333 USD Yearly USD 48000.00 69333.00 YEAR
Job Description & How to Apply Below
A leading educational publisher seeks a Customer Success Manager for its Hoboken, NJ office. The role involves maximizing digital implementation and retention of their solutions, consulting with faculty, and leading strategic adoptions. Candidates should have an undergraduate degree and 2-4 years in customer service or tech product support. Strong communication skills and relationship-building abilities are essential. This position offers a salary range of $48,000 to $69,333 and opportunities for professional development.
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