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Technical Support Bilingual HelpDesk/Support Customer Service Rep

Customer Success Manager — Digital Adoption & Retention

Job in Hoboken, Hudson County, New Jersey, 07030, USA
Listing for: Wiley
Full Time position
Listed on 2026-02-28
Job specializations:
  • Customer Service/HelpDesk
    Technical Support, Bilingual, HelpDesk/Support, Customer Service Rep
  • IT/Tech
    Technical Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 48000 - 69333 USD Yearly USD 48000.00 69333.00 YEAR
Job Description & How to Apply Below
A global publishing company is seeking a Customer Success Manager based in Hoboken, NJ, to enhance customer engagement and maximize digital solutions. This role involves consulting with faculty, driving digital usage, and supporting customer training and implementation. Ideal candidates should have an undergraduate degree and 2-4 years in a relevant role, showcasing strong presentation skills and a knack for relationship building.

Competitive benefits and salary are offered, with a range from 48,000 to 69,333 USD.
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