Field Service Engineer

Field Service Engineer

Location: Hoboken

Department: Engineering

Report to: Hardware Engineering Manager

Quantum Computing Inc. (QCi) (Nasdaq: QUBT) is an innovative, integrated photonics company that provides accessible and affordable quantum machines to the world today. We are the pioneers of Entropy Quantum Computing (EQC), utilizing open quantum systems to solve NP-hard optimization problems. The Company’s portfolio offers unique capabilities in high-performance computing, artificial intelligence, cybersecurity, and remote sensing.

We are seeking a highly skilled and customer-focused Field Service Engineer to install, maintain, troubleshoot, and repair Entropy Quantum Computer at customer sites. The ideal candidate will have strong technical expertise, problem-solving abilities, and excellent communication skills to provide exceptional on-site support. This position offers a unique opportunity to be at the forefront of quantum technology, contributing to the advancement of groundbreaking solutions in the rapidly evolving field of quantum computing.

If you are passionate about changing the world by empowering revolutionary new quantum technologies, we want to hear from you!

• Install and commission Entropy Quantum Computers at customer locations, integrated with existing infrastructure.
• Troubleshoot and resolve hardware, optical, and mechanical issues on-site.
• Work closely with remote software engineering teams to debug and optimize system performance.
• Perform hands‑on repairs, maintenance, and system calibrations.
• Provide technical guidance and support to customers, ensuring a smooth user experience.
• Document system configurations, issues, and solutions to enhance deployment and support processes.
• Travel to customer sites as required.

• Strong background in physics, mathematics, and engineering (opto-electrical, electronics, mechanical).
• Great knowledge of networking, TCP/IP protocols, operating systems (Linux and Windows), and cloud services.
• Hands‑on experience with optical‑electrical hardware like lasers, photodiodes, and electronics.
• Familiar with single photon detector, proficient in using testing equipment such as oscilloscope, function generator, optical spectrum analyzer, optical power meter.
• Ability to diagnose and repair hardware and optical failures in complex systems.
• Fast learner and open‑minded.
• Team player:
  Proficiency in working with remote teams to troubleshoot and resolve software and hardware-related issues.
• Strong interpersonal and communication skills, with a customer-first mindset.
• Lift heavy weights up to 40 lbs.

• Experience with high-performance computing customers.
• Familiar with Python, C/C++.
• Networking certifications as Cisco CCNA, CompTIA Network+, JNCIA-Junos or equivalent are a nice to have.

Incumbent(s) in this position may be required to perform other duties and special assignments not specifically stated above. Statements outlined in this section are designated as essential job functions in accordance with the Americans with Disabilities Act of 1990.