Patient Services Rep

Job Details

Title:

Patient Services Representative (Job : )

Location:

Barnabas Health Medical Group, 59 Newark Street, Hoboken, NJ 07030

Category:
Revenue Cycle & Patient Access

Status:
Hourly (Full‑time)

Shift: Day

$20.14 – $25.47 per hour (anticipated range for this position in New Jersey). Final compensation will depend on experience, education, and other factors.

The Patient Service Representative (PSR) works with practice physicians, manager, and support staff to ensure patient satisfaction and efficient operations. PSRs prepare for patient visits, triage practice calls, schedule patient appointments, and perform routine clerical tasks. The PSR acts as a practice ambassador contributing to overall patient experience, safety, and privacy.

• Perform patient check‑in and check‑out functions
• Answer routine questions in person and over the telephone
• Perform clerical tasks such as copying, scanning, faxing, sorting, and distributing mail
• Create and maintain health record information, file, and organize as needed
• Coordinate with insurance providers and handle pre‑authorizations and certifications as necessary

• High School Diploma or GED
• Relevant experience and/or training, or equivalent combination of education and experience
• Clear understanding of the importance of patient satisfaction and safety
• Strong oral and written communication skills
• Attention to accuracy and detail
• Ability to multitask and work under pressure
• Ability to work independently and in a team environment

• Associate’s or Bachelor’s degree
• Medical receptionist experience or general office background
• Knowledge of medical terminology and electronic medical record (EMR) systems

• Shift: Monday–Friday, 11:00 AM–7:30 PM (Day Shift)
• Full‑time, 40 hours per week

• Paid time off including vacation, holidays, and sick time
• Medical, dental, and vision insurance
• Retirement plans
• Short‑ and long‑term disability
• Life and accidental death insurance
• Tuition reimbursement
• Health care/Dependent Care Flexible Spending Accounts
• Wellness programs
• Voluntary benefits (e.g., pet insurance)
• Community and volunteer opportunities
• Discounts through partners such as NJ Devils, NJ PAC, Verizon, and more

RWJBarnabas Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, genetics, disability, age, veteran status, or any other protected status.

Help and support are available throughout the application process. You may apply directly through our official careers portal.