HR Operations Project Lead

Our client, HR Services is seeking a HR Operations Project Lead to join their team. As a HR Operations Project Lead, you will be part of the HR network supporting service delivery teams. The ideal candidate will have strong employee relations expertise, a proactive problem-solving mindset, and the ability to manage complex HR cases with care and precision, which will align successfully in the organization.

Job Title: HR Operations Project Lead

Location: Hoboken, NJ (100% onsite)

Pay Range: $35 to $38

Duration: 6 months with the possibility of extension/conversion

What's the Job?

• Serve as a key People Partner supporting line managers and employees during critical employee moments, helping maintain a positive work environment while minimizing reputational and compliance risks.
• Lead end-to-end employee relations activities, including performance improvement, disciplinary actions, grievance handling, consultation processes, and redundancy-related matters—ensuring correct interpretation of employment legislation, HR policies, and HR practices.
• Drive "Tier 2 Care" within the service delivery model by advising on and resolving complex local policy, regulatory, or legal escalations and handling cases that require market intervention or decisions.
• Provide hands-on support for complex cases, including writing scripts, collating investigation reports, and drafting outcome letters to help move matters through to completion.
• Coach and support line managers by identifying employee relations trends, recommending solutions to address root causes, and staying current on changes in employment legislation and HR practices.

What's Needed?

• Minimum of a bachelor’s degree or equivalent.
• Minimum 4 years’ experience in HR (e.g., HR Advisor, HR Generalist, HRBP).
• Excellent negotiation skills with Employee/Industrial Relations preferred.
• Strong organization skills with attention to detail and diligence, with the ability to work independently and in a matrix teamwork environment.
• A genuine passion for people partnership and problem solving that drives people and business performance.

What's in it for me?

• Opportunity to lead complex employee relations and Tier 2 Care casework that directly impacts employee experience and organizational risk management.
• Work closely with HR experts and decision makers (e.g., HRBPs, Payroll, Reward, Talent) to recommend appropriate actions on complex HR queries.
• Build leader and organization capability by coaching line managers and addressing root causes early.
• Contribute to consistent application of HR policies and practices across the business through end-to-end understanding of HR processes.
• Make a meaningful difference by facilitating unbiased, neutral resolutions and upholding standards of behavior and the code of business principles.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

About Manpower Group, Parent Company of:
Manpower, Experis, Talent Solutions, and Jefferson Wells.

Manpower Group® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills.

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