DSS Service Management Lead Associate Director

DSS Service Management Lead

Location:

Other locations:
Anywhere in Country

Date:
May 13, 2026

Requisition

The Data Security Services (DSS) team is responsible for the design, implementation and maintenance of processes and supporting technologies with the aim to identify, detect and prevent misuse, unauthorized access and improper handling of sensitive data. The DSS Service Management Lead will directly report to the Global Lead of Data Security Services and will be responsible for interfacing with internal customers and stakeholders in delivering enterprise‑scale data security services across the EY organization.

• Lead team of experienced Area Service Managers who are primary contact of their customers providing Data Loss Prevention (DLP) and other Data Security Services.
• Lead Service Management Support team members providing project management, change management, process framework and reporting support for the three DSS functions.
• This role will work closely with other DSS leads to develop, design and execute the Data Security Services strategy that is overall aligned with EY Information Security strategy.
• Directly support DSS customers and other key stakeholders on continuous service improvement, including but not limited to gathering their feedback, articulating DSS strategy and roadmap, and providing regular service updates.

• Excellent verbal and written communication skills.
• Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change.
• Ability to deal efficiently with escalations and difficult situations/people under pressure.
• Ability to facilitate efficient communication across all levels of the DSS service to ensure project goals and objectives are met.
• Strong ability to lead and manage resources from various geographic backgrounds.
• Ability to work in time‑sensitive and stressful situations with ease and professionalism.
• Possess a versatile communication style that adjusts to the audience; communications to top management will need to be different for lower levels as well as external parties.

• Demonstrate integrity and judgment within a professional environment.
• Advanced degree in related discipline or equivalent work experience.
• Ten or more years of experience in IT Service Management roles.
• Five or more years of experience in project or program management function.
• Exceptional judgment, tact and decision‑making ability.
• Outstanding management, interpersonal, communication, organizational and decision‑making skills.

• Global mindset for working with different cultures and backgrounds.
• Ability to appropriately balance firm security needs with business impact and benefit.

We love working with people who are passionate about their job and have amazing skills in their area. If you think that you’re an expert in the field with highly developed business and interpersonal skills, you’re always ready to face new professional challenges, you’re a person with a great sense of humor and you’re open to cross‑border experiences; it’s a role for you.

The compensation ranges below are provided in order to comply with United States pay transparency laws. Other geographies will follow their local salary guidelines, which may not be a direct conversion of published US salary ranges. At EY, we’ll develop you with future‑focused skills and equip you with world‑class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.

Learnmore.

• We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $152,700 to $294,000. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $183,300 to $334,100.
  
  Individual salaries within those ranges are determined through a wide variety of factors including but not limited to…