More jobs:
Mobile Device Tech
Job in
Hoboken, Hudson County, New Jersey, 07030, USA
Listed on 2026-06-05
Listing for:
3B Staffing
Full Time
position Listed on 2026-06-05
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
- 3-5 years of proven experience supporting Apple and Android products.
- Strong communication skills, both written and verbal.
- Experience in ticket documentation and management.
- ITIL certification or familiarity with ITIL best practices is advantageous.
- Proficiency with Microsoft tools (Windows App, Outlook, Teams, Word, Excel, and Access).
- Knowledge of multi-factor authentication tools and methods.
- Experience working with handheld devices and POS systems.
- Knowledge of what a Handheld Validation Device (HVD/MVD).
- Provide support for Apple and Android products, ensuring smooth operation and troubleshooting as needed.
- Manage mobile device systems and applications using Mobile Device Management (MDM) solutions.
- Light to Moderate Microsoft Access experience (Ability to update lines of service and devices regularly).
- Deliver excellent customer service, assisting users with various mobile device needs.
- Activate and suspend lines of service as required.
- Utilize remote tools effectively to resolve technical issues.
- Record and document all requests/issues accurately in ticketing systems-attention to detail is essential.
- RMA experience working with vendors.
- Adapt to changes in processes and technology as the role evolves.
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