Lead, UX Designer

Lead, UX Designer

Location:
Hoboken - Hybrid

This leader will operate as both:

• A consultative thought partner across Product, Engineering, Program, Learning Design, AI, and Content teams
• An innovative player/coach who strengthens team capability, cross-functional collaboration, and experience quality across the organization

This role is deeply focused on building and scaling the product experience itself - operationalizing high-performing 4

ITB teams, enabling strong discovery and delivery practices, and advancing the future of proficiency-based learning through AI-native experiences.

Key Responsibilities 01 Product & AI-Native Learning Experience Delivery

• Lead the end-to-end UX strategy and execution for emerging AI-native and proficiency-based learning experiences
• Drive 01 product initiatives from concept pilot scalable delivery
• Shape pedagogical NorthStars, learner profile experiences, learning data models, and efficacy-informed workflows
• Partner closely with Product, Engineering, Learning Design, AI, and Content teams to create cohesive and adaptive learning experiences
• Balance experimentation, usability, accessibility, and platform scalability while maintaining a strong focus on customer and learner outcomes

Success signal: Teams deliver differentiated, scalable learning experiences that feel cohesive, intuitive, and meaningfully impactful for learners and educators.

4

ITB Operational Leadership & Ways of Working

• Operationalize customer-centered discovery, design, and delivery best practices across 4
  
  ITB teams
• Establish scalable operating rhythms, prioritization frameworks, governance models, and collaborative decision-making processes
• Guide teams through prioritization, tradeoffs, customer insights, and systems-thinking approaches
• Drive alignment across Product, Design, Engineering, Program, Learning Design, and AI stakeholders
• Strengthen collaboration, delivery confidence, and experience quality across multiple connected squads

Success signal: Teams operate with shared clarity, strong collaboration, and consistent customer-centered practices across the product lifecycle.

Cross-Functional Partnership

• Operate as a consultative thought partner to Product, Engineering, Program, Learning Design, and Content leadership
• Build strong partnerships across GTM, Sales, Marketing, Commercial, Support, and Customer Success organizations
• Ensure customer insights and business priorities are reflected throughout product discovery and delivery
• Translate product strategy into actionable UX direction and scalable execution frameworks

Success signal: Cross-functional leaders view UX as a trusted strategic and operational partner that strengthens both product outcomes and team alignment.

UX Craft, Systems Thinking & Capability Building

• Elevate UX maturity, systems thinking, interaction quality, and customer centricity across teams
• Build reusable UX playbooks, AI-native interaction patterns, workflow standards, and scalable design frameworks
• Operationalize VOC, customer insights, behavioral analytics, and telemetry into actionable product and experience improvements
• Drive data-informed, executive-level storytelling that connects customer experience quality to learner outcomes, product adoption, efficacy, and business impact
• Coach and develop managers, senior designers, and emerging leaders to grow organizational capability and leadership depth
• Foster a collaborative, curious, and high-accountability culture grounded in trust, experimentation, and continuous learning
• Act as an innovative player/coach who can seamlessly flex between strategic leadership, team enablement, and hands-on guidance when needed

Success signal: UX quality, customer-centered thinking, and cross-functional collaboration scale consistently across teams, enabling stronger product experiences and more confident organizational decision-making.

Qualifications Required

• 10-12+ years in UX, Product Design, Service Design, or related disciplines
• Proven experience shipping 01 products, emerging technology platforms, or transformational customer experiences
• Experience operating within highly cross-functional product development environments
• Strong systems thinking, product strategy, and organizational collaboration skills
• Experience operationalizing customer-centered discovery, design, and delivery practices
• Strong people leadership, coaching, and team development capabilities
• Ability to thrive in ambiguity while bringing structure, alignment, and momentum to teams

Preferred

• Experience in EdTech, SaaS, AI products, or complex workflow ecosystems
• Familiarity with conversational AI, adaptive learning systems, and AI-native UX patterns
• Experience building platform-like experiences spanning multiple workflows and user types
• Experience scaling accessibility, usability, and design systems across teams

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the California, Colorado, Hawaii, Illinois, Maryland,…