Lead, UX Designer

Lead, UX Designer

Location:

Hoboken - Hybrid

This leader will operate as both:

• A consultative thought partner across Product, Engineering, Program, Learning Design, AI, and Content teams

• An innovative player/coach who strengthens team capability, cross-functional collaboration, and experience quality across the organization

This role is deeply focused on building and scaling the product experience itself — operationalizing high-performing 4

ITB teams, enabling strong discovery and delivery practices, and advancing the future of proficiency-based learning through AI-native experiences.

• Lead the end-to-end UX strategy and execution for emerging AI-native and proficiency-based learning experiences

• Drive 01 product initiatives from concept pilot scalable delivery

• Shape pedagogical NorthStars, learner profile experiences, learning data models, and efficacy-informed workflows

• Partner closely with Product, Engineering, Learning Design, AI, and Content teams to create cohesive and adaptive learning experiences

• Balance experimentation, usability, accessibility, and platform scalability while maintaining a strong focus on customer and learner outcomes

Success signal:
Teams deliver differentiated, scalable learning experiences that feel cohesive, intuitive, and meaningfully impactful for learners and educators.

• Operationalize customer-centered discovery, design, and delivery best practices across 4
  
  ITB teams

• Establish scalable operating rhythms, prioritization frameworks, governance models, and collaborative decision-making processes

• Guide teams through prioritization, tradeoffs, customer insights, and systems-thinking approaches

• Drive alignment across Product, Design, Engineering, Program, Learning Design, and AI stakeholders

• Strengthen collaboration, delivery confidence, and experience quality across multiple connected squads

Success signal:
Teams operate with shared clarity, strong collaboration, and consistent customer-centered practices across the product lifecycle.

• Operate as a consultative thought partner to Product, Engineering, Program, Learning Design, and Content leadership

• Build strong partnerships across GTM, Sales, Marketing, Commercial, Support, and Customer Success organizations

• Ensure customer insights and business priorities are reflected throughout product discovery and delivery

• Translate product strategy into actionable UX direction and scalable execution frameworks

Success signal:
Cross-functional leaders view UX as a trusted strategic and operational partner that strengthens both product outcomes and team alignment.

• Elevate UX maturity, systems thinking, interaction quality, and customer centricity across teams

• Build reusable UX playbooks, AI-native interaction patterns, workflow standards, and scalable design frameworks

• Operationalize VOC, customer insights, behavioral analytics, and telemetry into actionable product and experience improvements

• Drive data-informed, executive-level storytelling that connects customer experience quality to learner outcomes, product adoption, efficacy, and business impact

• Coach and develop managers, senior designers, and emerging leaders to grow organizational capability and leadership depth

• Foster a collaborative, curious, and high-accountability culture grounded in trust, experimentation, and continuous learning

• Act as an innovative player/coach who can seamlessly flex between strategic leadership, team enablement, and hands‑on guidance when needed

Success signal: UX quality, customer-centered thinking, and cross-functional collaboration scale consistently across teams, enabling stronger product experiences and more confident organizational decision‑making.

Required

• 10–12+ years in UX, Product Design, Service Design, or related disciplines

• Proven experience shipping 01 products, emerging technology platforms, or transformational customer experiences

• Experience operating within highly cross‑functional product development environments

• Strong systems thinking, product strategy, and…