Senior Manager, Technology Operations

Position Summary

The Senior Manager, Technology Operations leads the planning and execution of multiple complex technology programs aligned with strategic objectives. This role requires expertise in program and financial management, risk assessment, and stakeholder engagement to ensure successful delivery and operational efficiency. The position involves translating business needs into actionable technology solutions, fostering collaboration across teams, and driving continuous improvement. The incumbent will oversee resource allocation, monitor progress, and influence decision‑making to optimize outcomes while maintaining compliance with company policies and standards.

This leadership role supports innovation and operational excellence within the technology domain.

The Marketplace seller risk team enhances trust within the marketplace by developing technology, tools, frameworks, and experiences that enable sellers to list and sell while maintaining a healthy platform ecosystem. This team integrates expertise across technology, business strategy, product development, data science, and engineering to support long‑term marketplace excellence. Members collaborate to design innovative solutions that balance operational efficiency and risk management, ensuring a secure and reliable environment for all stakeholders.

The team’s work drives continuous improvement and aligns with strategic objectives to foster sustainable growth and platform integrity.

• Decision Integrity, Risk Intelligence:
  Drive improvements to decision quality and policy by analyzing lifecycle behaviors and outcomes (e.g., disputes, claims, litigation) and partnering with cross‑functional teams.
• Risk Assessment, Prioritization:
  Lead risk assessments to identify and prioritize trends impacting safety, fairness, and platform integrity across technology and process workflows.
• Partner closely with Product, Engineering, Data Science, and Business teams to translate strategic objectives into scalable solutions.
• Collaborate with stakeholders to translate business requirements into actionable technology solutions ensuring alignment with overall strategy.
• Monitor program progress, assess risks, implement mitigation plans to ensure successful delivery.
• Prepare clear, concise reports and communicate effectively with cross‑functional teams and leadership.

• 7–10+ years of experience in strategy consulting, product strategy, business operations, analytics, ecommerce, marketplaces, or related fields.
• You are highly analytical and comfortable using data to inform decisions.
• Proven ability to develop and implement technology strategies aligned with business objectives.
• Strong skills in stakeholder engagement, communication, and influencing to build consensus and drive action.
• Expertise in risk assessment, mitigation planning, and program monitoring to ensure successful delivery.
• Deep understanding of business operations, performance measurement, and continuous improvement methodologies.
• Ability to translate complex business requirements into actionable technology solutions and measurable outcomes.

At Walmart, we offer competitive pay as well as performance‑based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company‑paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see  Live Better U is a Walmart‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam's Club facilities.

Programs range…