Global IT Manager/Hybrid Hoboken/End User Support
Listed on 2026-07-22
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IT/Tech
HelpDesk/Support, Systems Administrator, IT Support, IT Business Analyst
A global industry leader is seeking a full-time Global IT Manager to lead its worldwide End User Support organization. This is a hybrid position in Hoboken, NJ (2–3 days onsite) supporting over 6,000 employees and 12,000 end‑user devices across a global enterprise. This leadership role will drive IT Service Desk operations, Service Now initiatives, and the adoption of AI technologies, including Claude, Microsoft Copilot, and AI‑powered self‑service agents, to modernize the employee support experience.
This is an opportunity to make a global impact while shaping the future of IT support. You'll lead a team of approximately 60 professionals worldwide, champion AI‑driven automation, and help transform how employees interact with IT.
In return, you'll join a collaborative organization that offers strong executive visibility, career growth, competitive compensation, RSUs, and bonus potential.
Required Skills & Experience- 8+ years of IT leadership experience with global End User Support or Service Desk organizations
- Experience managing large, distributed IT teams
- Strong Service Now experience
- Experience supporting enterprise environments with thousands of end users and devices
- Excellent leadership, communication, and stakeholder management skills
- Experience implementing AI‑powered IT support solutions
- Hands‑on experience with Claude, Microsoft Copilot, or similar AI platforms
- Experience building or deploying AI agents for self‑service support
- ITIL or other IT service management certifications
- Experience leading global transformation initiatives
- 50% Service Now & IT Service Management
- 30% AI Technologies (Claude, Copilot, AI Agents)
- 20% End User Support & Endpoint Management
- 20% Strategic Leadership
- 60% Management Duties
- 20% Cross‑Functional Collaboration
- Bonus eligible
- RSU grants
- Medical, Dental, and Vision Insurance
- Vacation Time
- Stock Options
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
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