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Global IT Employee Services Leader - 24/7 Service Desk
Job in
Hoboken, Hudson County, New Jersey, 07030, USA
Listed on 2026-08-02
Listing for:
Nice
Full Time
position Listed on 2026-08-02
Job specializations:
-
IT/Tech
IT Support, IT Specialist
Job Description & How to Apply Below
NiCE in Hoboken, NJ, seeks a strategic leader to head Global IT Employee Services. You will oversee the 24/7 Global Service Desk and regional tech support teams across EMEA/IL, Americas, and APAC, delivering scalable employee tech support while driving automation and AI initiatives.
You will collaborate with IT, Security, HR, Facilities, and Engineering to unify processes and tools, promote exceptional employee experiences, and align technology with business goals.
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