Associate Customer Supply Chain Strategy Manager

About The Role

We are looking for a motivated and collaborative Associate Customer Strategy Manager to join our East Grocery team. In this role, you will help shape how we partner with some of our retail customers, including Publix, Wegmans, Delhaize, and Giant Eagle.

You will play a key role in improving how products flow from our supply chain to store shelves-ensuring shoppers can find the products they love when they need them. By combining data insights with strong relationships, you will help solve real business challenges and drive meaningful results for both our company and our customers.

• Support and execute customer strategies for Publix, Wegmans, Ahold Delhaize, and Giant Eagle
• Analyze customer performance data (e.g., OTIF, fill rate, in-stock) to identify opportunities and risks
• Develop insights and reporting (Power BI, dashboards) to inform strategic decisions
• Partner with Customer Development, Customer Service, Planning, and Logistics teams to drive execution
• Identify and lead initiatives to improve service performance and reduce supply chain inefficiencies
• Support external customer engagement through collaboration with replenishment, supply chain, and merchandising teams
• Contribute to continuous improvement projects and value creation initiatives
• Turn insights into clear recommendations and actionable plans

This role has a direct impact on how successfully we serve our retail partners and their shoppers. Your work will help ensure products are available in stores, reduce inefficiencies, and strengthen long-term customer partnerships. You will have the opportunity to see the tangible outcomes of your work in both business performance and customer satisfaction.

• Bachelors in Supply Chain, Management, Business or Marketing.
• 3 years of experience in costumer facing, supply chain and analytics
• Strong problem-solving skills and a curiosity for understanding data
• Ability to communicate ideas clearly and work effectively with a variety of teams
• A collaborative mindset and willingness to take initiative
• Comfort working with data and digital tools such as spreadsheets or reporting dashboards
• A desire to learn, grow, and make an impact

• Customer Development (CD) Teams
• Customer Service & Planning Teams
• Supply Chain & Logistics
• External customer contacts (replenishment, supply chain, merchandising)

You’ll be part of a highly collaborative and supportive team that values:

• Partnership:
  Working closely with each other and our customers to win together
• Continuous improvement:
  Always looking for better ways to operate and serve
• Learning and growth:
  Providing opportunities to build new skills and take on new challenges
• Ownership:
  Empowering team members to take initiative and drive meaningful change

• Improvement in customer service KPIs (OTIF, in-stock, fill rate)
• Reduction in supply chain fines and service failures
• Delivery of value through strategic initiatives
• Strength of customer relationships and collaboration

The pay range for this position is $88,600 to $133,000. Unilever takes into consideration a wide range of factors that are utilized in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs.

This position is bonus eligible.

This position is LTI eligible.

Unilever employees are eligible to participate in our benefits plan. Should the employee choose to participate, they can choose from a range of benefits to include, but is not limited to, health insurance (including prescription drug, dental, and vision coverage), retirement savings benefits, life insurance and disability benefits, parental leave, sick leave, paid vacation and holidays, as well as access to numerous voluntary benefits.

Any coverages for health insurance and retirement benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

We…